Responsibilities of the front desk supervisor of the hotel

Responsibilities of the front desk supervisor of the hotel

In the rapidly developing society, job responsibilities are indispensable on many occasions. Job responsibilities are specific job descriptions, which can be divided into different job types. Presumably, many people are worried about how to formulate job responsibilities. The following are the job responsibilities of the front desk supervisor of the hotel that I have sorted out. Welcome to learn from them, I hope it will help you.

Responsibilities of the front desk supervisor of a hotel. Assist the manager of the front desk department to do the daily reception work, preside over the overall work of the front desk shift, and create a good working atmosphere;

2. Attend the regular meeting of supervisors, keep abreast of the ideological trends of employees and report to the department manager, and check and supervise the gfd, organizational discipline, polite language and work efficiency of employees in this department;

3. Responsible for preparing employee worksheets, reasonably arranging subordinates' work, managing and allocating all kinds of consumables used by the department, strictly controlling costs, and timely conveying instructions from superiors;

4. Master the reservation and guest situation of the day, and maximize the sales of instant rooms according to the arrival and departure guest list of the day;

5. Check and be responsible for the safety and fire control work of this department, arrange the reception of important guests and the implementation and inspection of important information;

6. Supervise the escort service, implement service procedures, and supervise the inquiry service to meet the reasonable requirements of the guests;

7. Participate in the reception work at the front desk, effectively solve guest complaints and related problems of the department, and coordinate and contact with relevant departments;

8. Formulate and organize the implementation of the training plan, correctly evaluate the work of subordinates, and keep a work diary;

9. Responsible for the assessment of subordinate employees;

10. Keep close relationship with assistant manager and cashier.

Responsibilities of the front desk supervisor of the hotel 2 1. Assist the front desk manager to do the daily reception work, be responsible for the daily management of the front desk reception team, create a harmonious working atmosphere and reduce the friction in the working environment.

2. Directly supervise the escort service, ensure the implementation of service procedures, supervise the inquiry service, and try to meet the legitimate requirements of the guests.

3. Grasp the reservation situation and the guest situation of the day, and sell the room to the maximum according to the arrival and departure situation of the day.

4. Be responsible for keeping abreast of employees' ideological trends and reporting to the department manager at the front desk pre-shift meeting, and checking and supervising the gfd, work discipline, polite language and work attitude of employees in this department.

5. Keep abreast of the hotel room status, the incoming passenger flow and the arrival and departure time of the main guests, make corresponding arrangements and arrange the rooms reasonably.

6. Replenish and receive stationery, statements and other articles needed for various work of this department.

7. Check and ensure the normal operation of department equipment.

8. Assist the receptionist to check in and check out during peak hours.

9. Ensure that guests' mails, faxes or left-behind items are properly kept and handled.

10. Help employees solve problems encountered in their work and deal with mistakes and accidents in their work.

1 1. Perform and complete other tasks assigned by superior leaders.

Responsibilities of Hotel Front Desk Supervisor 3 1, Responsibilities of Hotel Front Desk Supervisor

(1) Be fully responsible for reception and inquiry in the front office, and supervise employees to provide efficient and high-quality services to guests. Report directly to the front office manager.

(2) Preside over the front office work meeting, upload and issue it, and do a good job of coordination between this department and other departments.

(3) Responsible for handling guest complaints.

(4) Responsible for checking the gfd and working status of employees every day.

(5) Be responsible for mastering the training of employees.

(6) Be responsible for mastering the guest room status of the day and the next day, and check with the reservation department before coming off work.

(7) Check the rooms of guests with special requirements to ensure that these special requirements are taken care of.

(8) Apply for items in time to ensure that there are enough office supplies at the front desk.

(9) Assist the assistant manager to check the hygiene of the lobby, display publicity materials such as hotel introduction, and temporarily take over the assistant manager's work during meal time.

(10) is responsible for making monthly reports.

(1 1) Strive to complete the tasks assigned by the front office manager or other management departments.

2, the hotel front desk foreman's responsibilities

(1) Assist the front desk supervisor to check and supervise the front desk staff to provide quality services to the guests according to the working procedures and standards.

(2) The requirements and complaints of the guests shall be reported to the supervisor in time in case of problems that cannot be solved.

(3) Ensure that the check-in registration form is detailed, accurate, clear and in line with the regulations of relevant departments.

(4) Inform relevant departments about room changes, VIP rooms and specially arranged rooms.

(5) Check and accurately control the guest room condition every day.

(1) according to the room condition table provided by the housekeeping department, check the room condition regularly every day.

(2) Check carefully every day whether the checked-out room has been deleted from the computer;

(3) If there is room change or price adjustment, it shall be recorded in time.

(6) Record handover matters in detail. If there are important events or things that need to be completed in the next shift, they should be recorded in detail and signed during the shift change.

(7) Send, store and record all letters, packages and information accurately.

① Check emails, letters and messages regularly every day;

(2) If undelivered mails and letters are found, they should be informed or checked in time.

(8) In case of special circumstances, such as the guests can't arrive on time, extend the stay day, leave the hotel in advance, and the guests complain, they should report to the supervisor in time if they can't handle it.

(9) Complete other tasks assigned by the manager.

3, the hotel information desk supervisor's responsibilities

(1) is responsible for providing all kinds of local and hotel information and data for the convenience of guests.

(2) Responsible for handling letters and telegrams between hotels around the world.

(3) Responsible for answering and quickly replying to important calls inside and outside the hotel.

(4) Be responsible for compiling the list of job responsibilities of employees in this department.

(5) Responsible for supervising, guiding and managing the business of hotel employees.

(6) Keep the working area clean and in good condition.

(7) handle the relationship with other departments.

(8) Responsible for checking the instrument of hotel staff.

(9) Strive to complete other tasks assigned by the leaders.

4. Responsibilities of the Head of Hotel Baggage Department

Under the leadership of the concierge or the front desk, the head of the baggage department should arrange and compile the work schedule of the department according to the room rental records, and guide and urge the bellboy to provide services such as baggage handling and luggage storage for the guests. Its specific responsibilities are as follows:

(1) Arrange the staff shifts, and reasonably arrange the post division and manpower allocation of each shift according to the hotel business characteristics.

(2) Check the working attitude of subordinates, and it is forbidden for employees to ask for tips from guests by taking advantage of their work.

(3) Check the gfd and business operation specifications of hotel employees.

(4) For the luggage of VIP guests and a large number of luggage and parcels of team guests, we should urge our staff to transport and distribute luggage on time, quickly and accurately.

5, the hotel baggage department foreman's responsibilities

(1) is responsible for supervising and guiding the staff of this class to provide luggage service and escort service for guests in the lobby or post position, and is directly responsible to the supervisor of the luggage department.

(2) Supervise the staff of this class to deliver luggage to the departing and staying guests in time, accurately and safely.

(3) If the guest needs to change rooms, the head porter of the baggage department should arrange for the staff to deliver the luggage to the guest room.

(4) carefully record all work related to the work.

(5) Safe loading and unloading to ensure the cleanliness of luggage storage places.

(6) Be responsible for the necessary items in the baggage area and keep them properly.

(7) Work closely with the reception desk, reservation desk, information desk and cashier's office to coordinate well.

6, the hotel telephone room supervisor's responsibilities

(1) Ensure that the telephone operator is warm, polite, pleasant in voice and quick in action when answering the phone.

(2) Arrange the duty watch and allocate and use manpower reasonably.

(3) Report telephone equipment maintenance problems and make maintenance records.

(4) Responsible for arranging new telephones, relocating telephone switchboard and replacing telephone equipment.

(5) Be responsible for checking the quantity and amount of telephone charges.

(6) Check and urge the hotel staff to do the daily cleaning and handover of the telephone room.

(7) Be responsible for formulating employee business training plans.

7. The responsibilities of the hotel team manager

(1) Under the leadership of the front desk manager or general manager, assign tasks and allocate vehicles and manpower according to the reception tasks.

(2) Arrange vehicles according to the requirements of the guests and the notice of the reception film every day, pick up and drop off the guests at the designated place, and provide vehicle service.

(3) Dispatch vehicles and make reasonable adjustments according to business conditions.

(4) When the vehicles in this hotel cannot be arranged, they can contact the vehicles outside on behalf of the guests.

(5) Do a good job in vehicle maintenance, ensure that the vehicle is in good condition, and be ready to drive.

(6) Strictly abide by traffic rules and operating procedures, check and urge subordinates not to drink alcohol when performing tasks, and pay attention to ensuring the safety of guests when driving.

(7) Be responsible for the training of motorcade personnel, organize business study and continuously improve business technology.

(8) Be responsible for checking gfd of subordinates, urging subordinates to strictly abide by professional ethics and provide services according to the required courtesy service standards.

(9) Responsible for the management of the motorcade.

8. The responsibilities of the hotel reception desk foreman

(1) is responsible for supervising and inspecting the service of the staff of this class and booking rooms for distinguished guests.

(2) Responsible for the reservation business of group guests, and reserve rooms for VIPs.

(3) Check the guest room display regularly.

(4) Do a good job of reception on duty.

(5) Supervise the personnel on duty to make relevant reports as required.

(6) Be responsible for checking the instruments of the employees of this class.

(7) Be responsible for the hygiene of the working area of the class.

9. Responsibilities of the receptionist at the hotel service desk

(1) is responsible for the arrangement, reception and reservation of guests' entertainment activities.

(2) Answer guests' requests and difficult questions.

(3) Responsible for arranging the management services of the activity project.

Responsibilities of the front desk supervisor of the hotel 4 1. Attend the daily morning meeting, check the cashier gfd before the meeting, and issue the work assigned by the manager.

2. Assign the cashier's work, ensure the front desk service personnel, and check the preparation of various documents and rented items.

3. Check whether there are more than 65,438+00 team rooms booked this month. If yes, arrange the cashier to make all preparations for the allocation of team rooms, and make room reservation and handover.

4. Before 12 o'clock every night, check the check-out report and settlement documents of the day, and check whether the filled documents and computer information are accurate.

5. Check the arrangement of the team entering the store on the same day, make the room card, check whether there are any special requirements for the reservation order, and implement it.

6. Understand and record the arrangement of the team entering the store the next day, check whether there are any special requirements for the booking order, and make a good handover.

7, check the hall and public toilet hygiene, remind and guide the public broadcasting work.

8. Promptly urge the front desk to pay the room rates at noon 12:00 and afternoon 14:00, and do a good job in dealing with the shortage of room rates.

9. Check the occupancy rate report of the day, make clear the details of the reception room and confirm the guest's occupancy.

10, check whether the hygiene, articles and bar stools in the front desk work area are clean and tidy at any time.

1 1. Supervise and inspect the cashier's work on duty and give timely guidance.

12. The cashier should be arranged to eat in batches during the meal time. The front desk must ensure that two people are on duty and the meal time should not exceed 20 minutes.

13. Check the cashier's handover record and check whether there is any unfinished work in the last shift.

14, check the cashier's gfd, standing posture, manners and polite expressions at any time, and remind them in time.

15, do a good job of reception in the front office during the peak occupancy period.

16, check whether the documents and computer information entered by the cashier on duty are accurate.

17, memorize the names of regular customers and try to provide targeted services.

18. Check and monitor whether there are suspicious people or things at any time and report them in time.

19, when the alarm goes off, make rounds in time and inform the house manager to check the details in the room. If there is no accident after the inspection, press the mute button.

20. Check whether the switch lights up in time and control the air conditioner to turn on on time.

2 1, check out every day to ask the guest's opinion and record it in the guest's opinion book.

22. The guest guides the guest to the elevator direction and says goodbye warmly and politely when checking out.

23. When the guests need to see the house, the supervisor will show the guests the house with MasterCard, publicize the facilities and equipment in the room, and try to keep every guest.

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