Ctrip has never confirmed the hotel reservation.

I work in a hotel. Generally speaking, there are two situations:

First, the hotel you booked had not yet opened, and Ctrip could not confirm it.

Second, in addition to the rooms booked by Ctrip, Ctrip needs to get the confirmation from the hotel before it can reply to the confirmation. It is very likely that the hotel didn't even handle Ctrip's order.

The kickback problem upstairs doesn't exist at all.