Urgent need: how to implement hotel standardized management

If you want a management model to be sustainable and copied from enterprise A to enterprise B, it must be standardized. Standardization will not happen overnight. Generally speaking, there are three stages: the first stage: clarity. Solve the problem of whether there are management rules. The second stage: precision. The expression of post and process should be as accurate as possible, and subordinates should not be ambiguous. ISO9000 has a very core concept: write what you say, say what you do, and do what you write. Writing, speaking and doing should be completely consistent. Therefore, the description of processes and work specifications must be accurate. The third stage: precision. Fine management means that rules and data are as accurate as possible. The division of management levels The process of management is the process of crossing posts. Every department has some behaviors at different levels, and one thing is transmitted in different positions in different departments through processes, which is a normal state in management.

Management is divided into the following levels: the first level: grass-roots managers. The main work is in-depth research to help middle and senior managers understand the normal management state and the first-hand materials at the grassroots level. The second layer: middle managers. Every middle manager is an expert in a certain field, and his main job is to analyze in-depth research data from a professional perspective. The third level: senior management. What the top management should do is to clarify the center of gravity and determine what is the core of management in the near stage, that is, decision-making, on the basis of the analysis of middle-level experts. After defining the center of gravity, the focus of senior managers is to make rules that the whole team can abide by. Middle-level cadres refine and decompose the rules formulated by the top management to realize the specialization of the rules. For example, the top management wants to adjust the company's capital structure and moderately participate in fund investment. As long as this direction is determined, how to adjust the capital structure and how to invest funds are all issues that managers in charge of finance should consider. They will put forward a detailed operation plan and report it to the top decision maker for approval. What the grassroots should do is to train employees and turn management rules into employees' behavior habits. Therefore, the management level can be achieved through three levels of senior high school foundation. The division of management levels plays an important role in grasping the management rhythm and liberating senior managers from daily chores, which is also the first principle of time management-post positioning principle.