Do you have any administrative friends? How do you decide the management system of the company reception system? How to manage the stored value cards in hotel restaurants?

I'll give you a customer reception process document. As for the management of stored-value cards, the receptionist is responsible for it, and only need to submit an invoice for reimbursement according to the standards stipulated in the document. Auditors should be department managers, deputy general managers in charge and chief financial officers.

The reception work of the company is the image window of the company, and it is an important work that directly reflects the company's humanistic style and corporate culture. In order to standardize the reception work of the company, the following reception procedures and specifications are formulated:

I. Customer Reception Process

1. Reception application: When the receptionist knows that the customer is coming to visit, she will confirm the customer's contact information, number of people, gender, mode of transportation, arrival time and other specific information. Submit an application form for customer reception to the administration department, requesting to arrange meals, accommodation, reception of drivers and vehicles.

2. Determine the reception level: according to the level of visiting customers, the reception level can be divided into ordinary customer level, important customer level, government visitors or general manager visitors.

3. Contact the reception unit: According to the reception application form, the administrative department should make corresponding reception arrangements before the arrival of the customers, know the number of visitors in time, arrange reception vehicles, book hotels and have meals.

4. Arrange reception staff: If other departments are needed to assist in reception, the reception staff should apply in advance and prepare for communication.

5. Airport or station reception: The person in charge of reception must confirm the exact time of arrival of customers in time, arrive at the airport or station in advance, and receive visiting customers.

6. Accommodation arrangement: When the customer arrives at the hotel, the receptionist must arrange a room for the customer, explain the surrounding environment and inform the customer of the location of the hotel and company. If the customer needs a rest, the receptionist must tell the customer his contact information. If you go directly to the company or store, you can inform the company or store in advance to get ready.

7. Visit: Customers visit companies, stores and Anxi headquarters, and relevant departments prepare receptions, tea parties and relevant materials.

8. Return trip arrangement: determine the return trip time and transportation mode with the customer, and book return flight tickets or air tickets for the customer. Arrange vehicles to take customers to the station or airport in advance, and bring ready gifts.

9. Call back: After the customer comes back, call or send a text message to greet him in time. If cooperation is reached, follow-up cooperation matters can be communicated; If no cooperation is reached, communicate with the customer a little and keep in touch.

Second, the customer reception standards

(1) Ordinary customer level: it is suitable for ordinary customers, franchisees, company suppliers or other cooperative enterprises whose annual purchase amount is less than 400,000 yuan.

① Accommodation standard: Book the hotel in advance according to the customer's requirements, and the company will not bear the accommodation expenses.

② Catering standard: lunch standard is in 50 yuan/meal/person, and dinner standard is in 60 yuan/meal/person. Moderate drinking, accompanying personnel should moderate drinking, accompanied by a small amount, and excessive drinking or drunkenness is strictly prohibited.

③ Receptionist: relevant personnel who work with visitors, such as investment managers, regional managers, purchasing personnel or other work docking personnel.

④ Reception vehicle: company car or business car, depending on the number of visitors.

⑤ Return arrangement: book air tickets or plane tickets for customers in advance, and the company will not bear the expenses.

(2) Important customer level: applicable to key interested franchisees and franchisees with an annual purchase amount of more than 400,000 yuan.

① Accommodation standard: Book the hotel in advance, and the company will bear the accommodation expenses. The standard is 200 yuan/day/room.

② Catering standard: lunch standard is in 60 yuan/meal/person, and dinner standard is in 80 yuan/meal/person. Moderate drinking, accompanying personnel should moderate drinking, accompanied by a small amount, and excessive drinking or drunkenness is strictly prohibited.

(3) Receptionist: The relevant personnel who work with the visitors can be accompanied by the company's operation director, investment director, vice president or other department personnel who have working contact when necessary. For example, important customers in this area can apply to be accompanied by an investment manager. Customers who are interested in joining can apply for a regional manager to accompany them in order to promote cooperation.

④ Reception vehicle: company car or business car, depending on the number of visitors.

⑤ Inspection arrangement: If an important customer requests to visit Anxi headquarters or Chashan base, contact Anxi headquarters in advance to arrange the visit itinerary and accompanying personnel.

⑥ Return trip arrangement: book air tickets or plane tickets for customers in advance, and the company will not bear the expenses.

⑦ Accompanying gifts: According to different seasons, we can prepare a seasonal special fruit or other Xiamen special gifts for our customers, and the cost standard is 50-80 yuan/person.

⑧ Other reception items: If customers want to visit various tourist attractions in Xiamen by themselves, the company can send drivers to pick them up, without the need for personnel to accompany them all the way.

(3) Government visitors or customers of the general manager: arrange accommodation according to the requirements of the reception manager, and the specific hospitality expenses are not limited. All departments assist in reception.

No matter what the purpose of the customer's visit is, the reception work represents the overall image of XX company, which directly affects the customer's impression of the company and the choice of cooperation. Do a good job of meticulous reception, leave a careful, sincere and professional impression on customers, thus enhancing the company's industrial competitiveness.