Meeting Attendant's Half-year Work Summary

Meeting Attendant's Half-year Work Summary

Summing up the work of conference waiters for half a year is our gain and lack of experience in our life and work, and reviewing the achievements made in the past. The following is a summary of the work of the conference waiter for half a year, which I carefully arranged for you. Welcome to read the reference.

Meeting Attendant's Half-year Work Summary 1

20xx Hotel received the meeting of * * * Company. After careful arrangement of the hotel and various departments, the hotel successfully completed the reception task. The following is a summary of the work of the Food and Beverage Department during the reception of the conference:

First, carefully prepare and do a good job in the reception of meetings and banquets.

At the banquet reception, this is the first time that our hotel has received such a large-scale meeting. It is worthy of encouragement and praise that our hotel can make good preparations for reception before the meeting. The catering department can complete this arduous task with the spirit of not being afraid of hardship and fatigue, which is worth persisting and carrying forward. But at the same time, we should also see where we are unprepared. For example:

1, the number of people, what is the standard, and make a reasonable plan;

2, the preparation of fruits and drinks, this work is not in place;

3. The cups during meals should be replenished in time; For example, eating with a small teacup is a representative performance of our hotel's inadequate preparation. )

Second, rationally arrange personnel and quantify tasks

1, widely mobilize the whole store staff one day in advance to ensure sufficient service personnel;

2. Promote and coordinate the active participation of employees in various departments, rest after work, and the foreman and above actively participate in front-line services;

3. If employees work overtime, employees should arrange meals specifically;

The third is to grasp the key points of work and urge all work to be fully in place.

1, all departments should pay attention to the cooperation and assistance between departments while doing their own work seriously. Complete the task of meeting reception and banquet.

2. We should grasp the key points of work and solve the main contradictions in the task, so that all departments of our hotel can form a reasonable and optimized part and form a strong whole. We have some shortcomings in this respect (for example, the engineering department can't debug and handle the speaker equipment in time, which once put the reputation of the hotel in an embarrassing position. To be improved)

Fourth, strengthen staff training and improve the quality of conference services.

The success of conference reception depends on service quality, and training is the most fundamental way to improve service quality. We should strengthen our ability to receive meetings. For example, 1 layout the venue environment, and 2 require employees of relevant departments to accurately understand and be familiar with the purpose, content, duration and composition of participants of the meeting.

Although the summary meeting is over, we have accumulated some experience through this meeting, but there are indeed some shortcomings. We will conscientiously sum up and apply the accumulated good experience and practices to the future conference reception work, and also urge the leaders to give us more opportunities to learn from the experience of conference reception.

Meeting Attendant's Half-year Work Summary 2 As an important branch of the front office, the concierge department is responsible for the "first door" of the hotel and is one of the departments that directly serve customers. Starting from XX, this year's hotel reception came to an end. Under the care and guidance of the deputy manager of the front office, with the strong support of other departments and the joint efforts of all the members of the department, the concierge department successfully completed the task. The work of the concierge department is summarized as follows:

I. Training work

XX concierge training shall be conducted according to the planned phased training objectives. First of all, for the training of new employees, the training mode of front office supervisor and foreman is "One Belt, One Belt". Let new employees be familiar with business skills in practice and get personal guidance and correction in the whole work. For employees who are proficient in job skills, they should also be trained regularly on working procedure standards and job responsibilities to ensure the standardization and accuracy of their daily work.

In the form of training, our department has made innovations and carried out constant training and cross-training forms. Always training is not limited to other rigid training forms and time, and business training will be conducted in the form of case analysis before each post, making the training coherent, compact and vivid. Cross-training is also a successful training form in our department. The main methods are not limited to the business skills training of the department, but also can be interspersed with other trainings during the training period. The diversified development of personal business skills is of great help to the improvement of service quality and the implementation of one-stop service.

Second, personnel management.

1, the porter coughed, hid his shirt, shut up, shut up, shut up, shut up.

2. The daily work of the concierge department is mainly based on the principle of two shifts. A concierge and a concierge take turns to work every other day, and the work adopts 16 hour system. When it is particularly busy, the supervisor and the first mate make arrangements for all personnel to go to work, or arrange personnel to go to work in combination with personal factors and the workload of the day. Another feature of the concierge department is the handover system. Because the concierge work has a strong continuity, it is impossible for us to solve many things for our guests at one time, which requires the next shift to continue to follow up the service. Therefore, it is very important for us to enjoy information. When three shifts are handed over, try to be careful not to miss anything.

Third, daily work

1. Luggage service is a major feature that distinguishes our department from other departments. Our department is solely responsible for the luggage of hotel guests after their check-in. There are more than 150 rooms at the peak of customer service. So many rooms mean that the workload assigned to each of us is overloaded. Even under such a heavy workload, our employees are still enthusiastic and smiling, and their service attitude is still unrelenting. Everyone has not affected the "quality" of the service because of the "heavy workload".

2. The concierge desk is another important "job post" in our department, which provides important help to solve various problems such as food, clothing, housing, entertainment and so on. In addition to the basic deposit and transfer business, there is also an important function that is responsible for the information inquiry of guests. Especially during team holidays or festivals, the amount of information consultation of guests is quite large. Every morning from 8: 00 am to 12 am and 18 am to 22: 00 pm are the peak hours for their consultation, and they ask various questions. Where is the bathing suit in the guest room? Where to play? Where is the local fun, and so on. At this time, we should do our best to contact other relevant departments or industries actively and quickly to answer questions for our guests. At the same time, in addition, we often recommend restaurants with different cuisines for our guests according to their changing tastes, such as ordering food for them in advance if they need it. Some things are easy for us. We will do what we can, and we will try our best to help our guests if we can't, because we always remember that what we pursue is "thinking for our guests".