How to motivate employees in star-rated hotels

1, one of the principles: incentives should vary from person to person.

Because different employees have different needs, the same incentive policy will have different incentive effects. Even the same employee will have different needs at different times or in different environments. Because motivation depends on internal factors and is the subjective feeling of employees, motivation should vary from person to person.

When formulating and implementing incentive policies, we should first investigate what each employee really needs. Sort out and classify these needs, and then formulate corresponding incentive policies to help employees meet these needs.

2. Principle 2: Appropriate rewards.

Improper rewards and punishments will affect the incentive effect and increase the incentive cost. Excessive rewards will make employees feel proud and satisfied and lose their desire to further improve themselves; If the reward is too light, there will be no incentive, or employees will feel neglected. Excessive punishment will make employees feel unfair, or lose their recognition of the company, and even produce feelings of sabotage or destruction; If the punishment is too light, employees will underestimate the seriousness of the mistake and may make the same mistake again.

3. Principle 3: Equity

Fairness is a very important principle in employee management. Any unfair treatment an employee feels will affect his work efficiency and work mood, and affect the incentive effect. Employees who achieve the same results must receive the same level of rewards; Similarly, employees who make the same mistakes should be punished to the same extent. If you can't do this, managers would rather not reward or punish.

Managers must have a fair mind when dealing with employee problems, and should not have any prejudice or preference. Although some employees may make you like them very much and some you don't like them very much, you must treat them equally at work, and there must be no unfair words and behaviors.

4. Principle 4: Reward the right thing.

If we reward the wrong things, the wrong things will often happen. Although this problem seems simple, it will be ignored by managers when implementing incentives. After years of research, management scientist Mitchell Labeuf found that some managers often reward unreasonable work behavior.