Traditional Culture Encyclopedia - Hotel accommodation - How about at the front desk of the hotel? What do you need to learn? Do you stand up as soon as you go to work? What is this industry like?

How about at the front desk of the hotel? What do you need to learn? Do you stand up as soon as you go to work? What is this industry like?

Hotel front desk:

The front desk of a hotel is collectively called front desk reception. Generally, there are 2 to 3 people at the front desk, 1 person takes the class teacher or other leaders for daily supervision.

The front desk is mainly responsible for: checking the check-in and check-out of tenants, guiding and informing matters needing attention, etc.

Detail: Generally, star-rated hotels in Guangzhou will have foreign guests, so it would be better if you can speak simple English.

The front desk reception also belongs to the facade of the hotel. Check your gfd before going to work.

Just hand over to work and other shifts, check the check-in situation and understand the current tenant's room situation;

I basically stand at work, but if my feet hurt, I can tell the management to have a rest. This is normal, but it is better not to apply frequently when you first go to work.

Hotels generally have their own computer systems. You should know some simple operations and office software such as word. If these won't have a big impact for the time being, you can study after work. There is also answering the phone and collecting customer information that needs to be contacted later.

Front desk reception belongs to the hotel industry. If you do it at the front desk, there is still a lot of room for improvement, and you can also exercise your ability. Reception at the front desk has the widest contact range, and basically all departments of the hotel will be related to it. You deal with the guests the most, and there are many types of guests, emergencies and types. It is a department that can learn a lot, and it is also the department that can exercise people the most. Its biggest disadvantage is night shift (24 hours a day), and almost every receptionist has to work night shift.

Location:

Receptionist-Head Waiter-Supervisor-Assistant Lobby Manager (or Receptionist Manager)-Receptionist Manager-Room Manager-Room Director-General Manager.