How to refund the ticket and what is the refund process?

Legal analysis: 1, generally 5% refund fee is charged 24 hours before departure, 10% refund fee is charged 24 hours before departure, and 20% refund fee is charged 20 hours before departure. Please refer to the airline refund list for other regulations.

2. Refund can only be made at the place where the ticket is issued. If the guest didn't buy the ticket at this ticket office, we can only cancel the seat for the guest, and write on the last page of the ticket that the guest applied for a refund on X, X, X, X, and X, and affix the official seal. If there is an official seal of flight delay on the back of the ticket, it will be refunded free of charge.

3. If the name is entered incorrectly, it is a homophone error, and the other time and flight segment remain unchanged, you can apply to the airline for a full refund, and attach a new ticket blank when the refund is made, indicating that the homophone is entered incorrectly, and apply for a full refund.

Legal basis: China Civil Aviation Passenger and Luggage Domestic Transportation Rules.

Twenty-second passengers voluntarily refund their tickets, in addition to providing a valid ticket, they should also provide their valid identity documents, in accordance with the following provisions:

(1) If a passenger requests a refund within 24 hours or 2 hours before the scheduled departure time of the flight, a refund fee of 10% of the passenger fare will be charged; Ask for a refund within two hours before the scheduled departure time of the flight, and charge a refund fee of 20% of the passenger fare; If you ask for a refund after the scheduled departure time of the flight, it will be considered as a missed flight.

(2) Passengers holding connecting tickets or return tickets who request a refund shall be handled in accordance with the provisions of the first paragraph of this article.

(three) disabled revolutionary servicemen who request a refund shall be exempted from the refund.

(4) Passengers holding baby tickets who request a refund are exempt from the refund fee.

(5) A passenger holding an indefinite ticket who requests a refund shall go through the refund formalities at the original place of purchase within the validity period of the ticket.

(6) Passengers automatically terminate their travel at the stop of the flight, and the ticket price of the unused segment of the flight will not be refunded.

Article 23 When the flight is cancelled, advanced, delayed, the voyage is changed, or the carrier cannot provide the original seat, if the passenger requests a refund, the originating station shall refund all the tickets, and the stopping place shall refund all the tickets of the unused segment without charging a refund fee.

Article 24 If a passenger requests a refund due to illness, he/she needs to provide a certificate from the medical unit, and refund the ticket at the place of origin. If the ticket for the unused leg is refunded at the stop, no refund fee will be charged.

If the entourage of a sick passenger requests a refund, it shall be handled in accordance with the provisions of the first paragraph of this article.