Hotel staff training content

The hotel staff training content is as follows:

1. Legal knowledge training

Restaurant and bar waiters should refuse to sell alcohol to guests who are about to get drunk. In some lawsuits, bars and restaurants become defendants because a drunk guest left the bar and a car accident occurred. This is called third-party liability. Restaurant waiters who sell alcoholic beverages should understand the circumstances under which they should not serve alcoholic beverages to customers or encourage customers to drink excessively.

2. Courtesy training

This is very important for the hotel industry. Hilton Hotels Group spends hundreds of thousands of dollars on employee training every year, which shows that they attach great importance to the asset value of their employees. Their advertising theme is: there are two Hilton waiters for every two guests. According to Hilton's training program, hotel management achievement, 93* courtesy, 7 is knowledge and skills.

3. Security training

Due to the constant occurrence of robberies and thefts in hotels, hotel management departments have now placed special emphasis on training. It has been combined with safety training to become an independent training program. In the 1970s, safety factors were the first factor of competition in the hotel industry. Each hotel established a company-level safety committee to formulate safety rules and coordinate safety work.

4. Training of housekeeping staff

(1) When the guest room has been rented out and the guest is not in the room, the door should be closed and a reminder card should be hung on the handle.

(2) If the guest room is empty, the door should be opened when cleaning the room.

(3) The cleaners cannot use the radio and TV in the room.

(4) When a waiter encounters a troublesome guest, he or she should avoid quarreling with the guest.

5. Food Hygiene Training

If the operator's hands are not clean and come into contact with food, it can easily lead to bacterial infection.