What are the benefits of the W Hotel?

1, Values: True feelings return to society and build national brands.

2. Hotel tenet: create and retain every customer and mold every employee into useful talents.

3. Business philosophy: treat the guests as relatives and treat the guests as family. The guest is always right.

4. Enterprise spirit: Serve with heart and do things with heart.

5, emotional value: feelings are often more important than the language itself, we must find the feelings hidden under the language, that is the real and effective information, feelings are the most important.

6. Corporate style: quick response and quick action.

7. Quality concept: pay attention to details and pursue perfection.

8. Survival consciousness: Be prepared for danger in times of peace and strive for self-improvement.

9. sense of urgency: hotels that fail to meet customer expectations and meet customer needs are equivalent to hotels that have been sentenced to death.

10, management policy: strict, meticulous, high starting point, high standard and high efficiency; Strict-strict system, strict management and strict discipline; Meticulous-meticulous ideological work, meticulous service, meticulous work plan and inspection; Solid-layout work should be implemented, work should be solid, and the situation should be true.

1 1. Management procedure: three links-pre-shift preparation, in-shift supervision and post-shift evaluation-key time, key parts and key issues.

12, the key to enterprise success: pursuing customers' needs and favorable comments.

13, the key to the success of quality service: treat your customers warmly, try to meet their needs before your customers, and let customers have a surprise standard employee handbook.