Hotel band-aid

Manager Guo, the person in charge of the hotel: So far, I have asked Sister Dishwasher, and she also said no, only that she brought a band-aid yesterday, but not today. We really don't know where this band-aid came from. But as we said, if there is such a problem, we must first bear the responsibility, first solve the problem, and first solve the guest problem.

Second, strengthen hotel management.

Food safety is related to the health of consumers. Eating a band-aid in vegetables indicates that there is a problem with management, and this will not happen if management is in place.

Strengthening hotel personnel management should be listed in the first place. Hotel service personnel are characterized by high mobility, low academic qualifications and poor sense of responsibility. In view of this feature, it is necessary to strengthen the management of these personnel, formulate a strict working system, and refine the system to every link so that employees can easily abide by it.

For example, in the process of washing dishes, it is necessary to formulate a system of standard quantification, process standardization and details, how clean the dishes are, how to place them after washing dishes, how to place them in the operation room and so on. Once the details are done, there will be no band-aid stuck in cooking.

Establish a reasonable salary system, in which both rigidity and flexibility are combined, work is rewarded well, and work is not punished carefully.

The working mechanism of Haidilao is worth learning. They have a good incentive mechanism for employees, so that every employee can become the owner of the enterprise. Every employee will regard the enterprise as his own enterprise, work wholeheartedly for the enterprise, and grow together with the enterprise. The above incidents have never occurred in Haidilao.

Third, the hotel should be liable for breach of contract.

When customers eat in restaurants, they ignore the consumption contract. He ate foreign food, and the food provided by the restaurant was unqualified, so he was liable for breach of contract or tort. As a consumer, it is also an accident that you should be generous. Be considerate of hotel service personnel. After all, when eating, people flock to the hotel. The staff are sometimes very busy and will ignore some details. When they know their mistakes, they will correct them and give them some compensation. Don't be unreasonable.

In a word, this incident has sounded the alarm for us. The service industry should be meticulous, serious and thoughtful, and do everything possible to provide quality services to consumers.