What is the difference between a hotel customer service specialist and an ordinary waiter?

The main job of ordinary waiters is labor. For example, ordinary room attendants clean guest rooms every day, and restaurant waiters have to "keep an eye on the table" and clean the restaurant every day. There are two types of hotel customer service specialists who directly face guests. One is the room service center. If the guests need some snacks delivered to the hotel, if the guests need fruit, they have to find a way to do it for the guests. The dedicated hotel customer service specialists also need to be responsible for meeting receptions. The other is the front desk customer service, which is responsible for registration and reception, and dealing with problems encountered by guests. Each hotel has its own job title, and the work is also different.