What are the spoken English of the front desk clerk?

1. You should not simply answer "Hello" when answering the phone, but report the name of your company or subordinate unit

. For example:

"Hello, this is information desk."

Hello, this is the information desk.

“Information Desk speaking. May I help you?”

information desk, may I help you?

2. Wrong number

If it's an outside line, you can answer:

I am afraid you have the wrong number.

Sorry, you have the wrong number.

This is the Lijia Hotel, 2234-1156.

This is the Ritz-Carlton Hotel, and the telephone number is 2234-1156.

if the bus is connected to the wrong line, you can answer:

this is room reservations. I'll transfer your call to

restaurant reservations.

This is the room reservation office. I'll transfer you to the restaurant reservation counter.

I am afraid this is a direct line. We can not transfer

Your call to the Chinese restaurant could you dial 2234-

1156, please.

Sorry, this is a direct call. We can not transfer your call to the Chinese Restaurant. Would you please dial 2234-1156

?

3. I am afraid Mr. Lin is out at the moment. He should be

Back around 5 p.m.

Sorry, Mr. Lin is out now. He should be back around 5 p.m.

I am afraid Mr.Hao is on another line. Could you hold

the line, please?

sorry, Mr. Hao is on the phone. Could you hold the line, please?

I'll tell him to call you back when he returns.

I'll ask him to call me back when he comes back.

May I have your name and phone number, please?

may I have your name and telephone number?

4. When the conversation ends

, you should not simply say "bye-bye", but better say:

Thank you for calling.

Thank you for calling.

You are welcome, sir.

you're welcome, sir.

We look forward to hearing from you.

We are waiting for your good news.

please contact me if you have any further questions.

if you have any other questions, please contact me.

I hope I can help you and hope to adopt it! ! !