Traditional Culture Encyclopedia - Hotel accommodation - Responsibilities of the foreman of Hailan House

Responsibilities of the foreman of Hailan House

The simple meaning of foreman is to lead employees to work, mainly to supervise employees, to be responsible for major problems that arise at work, and for some problems with customers, so as to improve service work. Job requirements: Good image and temperament Good, strong sense of service, self-motivated, good sense of teamwork and behavioral organization skills. Types of foremen: 1. Hotel foreman; 2. Cafe foreman. 3. Engineering foreman. The basic content of the store manager’s work: human, financial, material, and information job responsibilities: 1. Responsible for the completion of various economic efficiency indicators issued by the company, the economy Efficiency indicators include: annual sales revenue (broken down into months); branch direct expenses; profit, turnover days, commodity loss rate, etc. 2. Responsible for the protection of all capital investment of the company. The company's capital includes: various facilities and equipment used (occupied) by the branch, decoration invested in the branch, commodity working capital reasonably occupied by the branch, reserve funds and other income. 3. Responsible for the protection and confidentiality of the company’s operating technology assets. The company's operating technology assets include: registered trade names, service marks, management models, store layouts, information systems, employee training, accounting operations, information transmission and other company operating systems. 4. Responsible for the best and most efficient information processing on the sales status of the company's products in the company's sales management process, the status of price competition in the business district, and the actual product structure combination and bear behavioral responsibilities. 5. Responsible for the management of the branch's product purchase acceptance, product display and configuration, product quality, product introduction, and elimination of unsaleable products. 6. Determine the product prices of our store according to the product guide prices and policy regulations issued by the headquarters and combined with the actual situation of the business district. 7. Understand the consumption needs of target customers in the business district, manage products and request goods; make suggestions to the headquarters for the introduction of new products and the elimination of unsaleable products. 8. Execute the promotional activities issued by the headquarters and propose the promotional needs of the branch based on the actual situation of the branch. 9. Responsible for the management of merchandise loss in the branch. 10. Responsible for the management of branch equipment, cash, accounting and cashier terminal operations. 11. Responsible for the implementation of branch employee attendance, appearance, appearance and clothing regulations. 12. Maintain the cleanliness and safety of the branch and create a clean, tidy and comfortable shopping environment for customers. 13. Responsible for handling customer complaints and opinions. The store manager's daily homework specifications. Before opening: intelligence collection (weather, community or regional activities, competitive store advertising paper). Before entering the store: inspection - store periphery (damage of signboard), store entrance (floor, glass). Entering the store: confirmation ——Safes, competitive store advertising paper, fresh food personnel, and attendance status of employees at all levels. In-store tours: cleaning status, product out-of-stock status. Morning meeting: yesterday’s sales, today’s goals, behavioral etiquette inspection, day’s plan, continuous Online matters Preparation for opening a store: Products - arrival status, DM post products, seasonal products, equipment for Class A products POP advertising - whether there are expired POPs in the store, and whether the POPs are neatly posted and hung Freshness check - fresh vegetables and fruits Whether defective products are removed, temperature check calendar, freshness inspection status cleaning - cleaning status in front of the store, status of fresh food store aisles, cleaning of various fresh food utensils, etc. - shopping basket carts, audio equipment switches, lighting switches to open a store : Opening a store to welcome customers. Products - daily distribution, out-of-stock status of fresh products, shipment status of fresh products on promotion, purchase status. Freshness inspection - signature confirmation of fruits and vegetables, temperature check calendar. Back hall - changing rooms, fresh food operations. cash register in the room - customer queuing situation, arrangement of alternate dining products: arrangement of special sale items, out-of-stock status before peak, obstacles in the store circulation channel (prominent display), shipping status, cashier: queuing status, sales verification, store closing: storage of spare parts , finishing work in front of the store, closing photos, cleaning, cash register checkout, checking electricity and water conditions, night duty, night fresh food receipt preparation Occupational requirements require a college degree or above in economics, marketing, etc., large stores and stores require a bachelor's degree or above Educational qualifications; Be honest, reliable, enthusiastic and cheerful, have good communication awareness, service awareness and sales awareness, and be able to adapt to the working environment and working time requirements of the retail industry. Salary situation: In large chain stores such as Wal-Mart, Carrefour, Gome, Suning, and Hualian Best Buy, the salary of senior executives is directly linked to performance. Store managers can usually enjoy 15-16 months' salary, which is more than 100,000 yuan in total, not including other soft benefits. Career development path: You can develop into the director of operations department, or you can be transferred to a larger store as a store manager