The duties of the hotel room director

Hotel room directors need to care about the improvement of employees' thoughts, life and business, and constantly improve the quality of departmental employees. The following is the job responsibilities of the hotel room director that I have compiled for you. You are welcome to learn from and refer to it, which will definitely help you.

Responsibilities of Hotel Room Supervisor 1

1, fully responsible for the daily operation and management of the apartment hotel, and establish a good image of the hotel on the premise of ensuring the quality of the apartment hotel;

2. Lead the staff of each department to complete the hotel planning objectives, and collect the information of problems in the process of customer service;

3. Be responsible for the establishment, training and management of the hotel team to improve the service quality and staff quality of the whole hotel;

4. Do a good job in the monthly assessment and salary distribution of employees, so that rewards and punishments are clear, fair and just;

5. Be responsible for the budget of the annual operation, fixed assets, marketing and other plans of the apartment hotel, and ensure the rationality and operability of the budget to ensure the realization of the hotel's scheduled goals;

6. Establish and maintain good public relations (customer relations, neighborhood relations, social relations, government agencies) and deal with emergencies in a timely manner;

7. Make use of various sales channels and technical platforms to continuously improve business performance, profitability and operational efficiency, expand market share and obtain return on investment;

8. Report the daily operation of the hotel in time, find and summarize the problems existing in the hotel and feed them back to the headquarters in time;

9. Check the safety and daily equipment of the whole hotel;

10, responsible for the reception of important guests and shaping a good internal and external image;

1 1. Conduct necessary training for employees of all departments on a regular basis.

12. Handle customer's requirements, inquiries and complaints correctly and timely.

13, check and analyze the monthly, quarterly and annual profits of the hotel, and strictly control the operating costs of the hotel;

14. Analyze the operation and management of the hotel regularly and report to the general manager;

15. Complete other tasks assigned by the Head Office.

Responsibilities of Hotel Room Supervisor 2

1. Work closely with the receptionist to ensure suitable room conditions at all times.

2. Manage and control the operation of all guest rooms, assign and supervise the work of the foreman, and provide help when necessary.

3. Handle, register and track the loaned items, and take stock of the loaned items and mobile phones once a month.

4. Record the attendance of all room attendants.

5. Prepare monthly report as required. Prepare monthly report and inventory for all parts of housekeeping department, namely linen room, floor, public area and laundry room.

6. Update the monthly manpower report of housekeeping department.

7. Proficient in computer and provide help for the office work of housekeeping department.

8. Coordinate with other departments.

9. Train and motivate employees and evaluate their work.

10. Help stabilize employees and control the turnover rate.

1 1. Make sure that all work follows the procedures of housekeeping department and hotel.

12. Provide high-quality customer service.

13. Check the room that arrives at VIP.

14. Confirm VIP guests, permanent guests and long room guests. Establish good relationships and provide personalized value-added services.

15. Make sure to properly handle the guests' lost property.

16. Be responsible for strictly controlling the key collection procedure.

17. Ensure to meet the needs and reasonable requirements of the guests.

18. Looking for opportunities to continuously develop customer service by summarizing customer opinions.

19. Take appropriate measures to solve guest complaints.

20. Master and use the computer system of housekeeping department.

2 1. Observe the cleaning and maintenance procedures of the hotel.

22. Keep the maintenance work area highly clean and tidy.

23. Ensure that all reports and services are completed on time.

24. Abide by the hotel's work policies and procedures, and abide by the Hilton's code of business conduct and the terms in the employee handbook.

25. Comply with the hotel security system, emergency handling rules and procedures.

Responsibilities of Hotel Room Supervisor 3

1. Be fully responsible for the management of the housekeeping department, be responsible to and accept the supervision of the general manager.

2. Be responsible for the planning, organization and command of the housekeeping department, and lead all the staff of the housekeeping department to complete all the work indicators issued by the general manager.

3. Formulate the management objectives and management system of the housekeeping department, organize and promote the implementation of its plan, and organize the preparation and review of the working procedures and work assessment of the housekeeping department.

4. Preside over the daily business of the department and the regular meeting of the manager and foreman, attend the weekly meeting of the department manager presided over by the general manager, and be responsible for the employment, training and work assessment of the above-mentioned department heads.

5. Responsible for housekeeping cleaning, equipment depreciation, maintenance, cost control (budget) and safety.

Responsibilities of Hotel Room Manager 4

1, responsible for the hygiene management and personnel management of hotel rooms;

2, training staff, computer room supervisor, fair treatment of each team, reasonable division of labor;

3. Maintain the interests of enterprises, employees and customers, and be able to handle emergencies;

4. Be able to maintain good information interaction with the front office to ensure a good check-in experience for guests;

5. Be responsible for or participate in training, meetings and corporate culture communication arranged by the general manager;

6. Be responsible for the evaluation of cleaning suppliers in housekeeping department and the calculation of comprehensive cost;

7. Predict the demand of human resources in time with the Human Resources Department two months in advance, and make timely recruitment adjustment;

8, responsible for the maintenance and reception of major customers, able to conduct on-site inspections and on-site management, improve the business level of the housing department.

Job responsibilities of hotel room director 5

1, responsible for the overall operation and operation of the housekeeping department; Assign and supervise the work of employees and make work plans.

2, to ensure that the department cost and expenses, good control.

3. Check the rooms, facilities, equipment and articles at any time according to the operating standards of the hotel.

4. Formulate the annual budget of the department to ensure that the operating expenses of the department are controlled within the budget.

5, check the housekeeping facilities and management, spot check and improve the overall work quality and efficiency of the department.

6, organize the preparation of departmental work procedures and job evaluation.

Responsibilities of hotel room director 6

1. Assist the general manager of the hotel, coordinate and manage the room service staff, reasonably arrange the leave of the human staff, and ensure the normal operation of the hotel;

2. Responsible for the cleaning and service of hotel rooms, master the situation of guests, and do a good job in welcoming and receiving guests;

3, master the use of equipment in the room, timely put forward warranty, update and purchase matters;

4. Responsible for the management of room supplies, keep the warehouse items clean and tidy, use them reasonably, and control consumption appropriately. Make the inventory details and purchase application of items every month to ensure that the items in the daily account are consistent;

5. Organize pre-job training for employees, constantly improve the business skills of room attendants, and ensure high-quality standardized services;

6. Communicate with other departments and coordinate their work;

7. Understand and master the staff's ideological status, do a good job in ideological work, and enhance team cohesion;

8. Complete other tasks assigned by the general manager.

Responsibilities of Hotel Room Supervisor 7

1, mainly responsible for ward rounds, housing distribution and basic business training for employees.

2. Obey the arrangement of superiors and have team cohesion and appeal.

3, with room management experience, can solve problems in time.

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