What is the procedure for handling special lost property?

Procedures for handling lost articles of tourists

1, check the guest's lost items (1), and inform the foreman immediately after finding the guest's lost items. (2) Confirm whether the lost items are dangerous (such as inflammable, explosive and highly toxic). (3) If the goods are suspected to be dangerous, notify the Security Department for handling; If it is confirmed that they are not dangerous, the following procedures should be followed.

2. Register and give the lost property to the foreman (1) and record the name, shape, quantity and other characteristics of the lost property in detail on the guest's lost property claim form in the presence of the second person. (2) Pay attention to the items in the lost property, such as ID cards and phone books, and check the identity of the owner. (3) After registration, restore the goods to their original state. (4) Give the guest's lost property claim form together with the lost property to the foreman. If it's valuables, it can be stored in the safe at the cashier's office in the front hall.

3. Looking for the owner (1) Look for the owner according to the clues found in the lost property or the information provided by relevant witnesses. (2) If there is no clue, you can give the lost property to the lobby manager.

4. Return of Lost Property (1) When the lost property claimant comes to apply, he should carefully check the name, shape, quantity and other characteristics of the item before returning the item to the claimant. (2) If the claimant is the owner, please ask the owner to send a fax of the authorization certificate after confirmation, and then return the lost property. (3) Please ask the claimant to check the lost property and sign the Guest Lost Property Claim Form after it is confirmed.

5, registration will be the guest lost items processing process detailed records in the work log.