Hotel quality inspection standard

1. Formulate and implement the hotel quality inspection plan.

2. Supervise, coordinate and assist all departments to supervise the service quality of their own departments, and coordinate and handle the problems found in the work of all departments.

3. Determine the key points of quality inspection in the current month, arrange the quality inspector to conduct quality inspection, and accompany the quality inspector to conduct quality inspection when necessary.

4, cooperate with relevant departments to formulate corrective or preventive measures, and supervise the implementation of this department.

5. Responsible for organizing all departments to revise and implement hotel service standards, management regulations and systems related to service quality, and provide necessary data and information for the general manager's decision-making.

6. Carry out comprehensive supervision and assessment of hotel quality, master the evaluation of hotel service quality by guests and the outside world, check the handling of customer complaints by the hotel, provide service quality information feedback for the general manager and relevant departments, and be responsible for supervising and maintaining the reputation of the hotel.

7. Evaluate the service quality of the hotel correctly and report the evaluation results to the general manager of the hotel.

8. Classify and file the problems found out, and report the problems that need to be trained and solved to the Human Resources Department in time, so as to solve them in time.

9. According to the responsibilities undertaken by the quality inspection department in the quality management system, realize total quality management with service quality as the goal, and put forward suggestions on improving hotel standards and service quality.

10, widely collect and sort out management service information of the same industry at home and abroad, so as to be accurate, timely and applicable.