Hotel Front Office Attendant Training Program

I. Organizational structure of the front desk

Two. The function and role of the front desk, as well as the task.

1. The role of the hotel front desk.

2. The main task of the hotel front desk

Three. Division of work and work content of the front desk department

1. Book some work and work contents to provide services for guests.

2. The division of labor and work content of the front desk reception, as well as the services provided for the guests.

3. The division of labor and work content of the cashier in the front office, and the services provided for the guests.

4. The division of labor and work content of the front office switchboard, and the services provided for the guests.

5. The division of labor and work content of the concierge department in the front office, as well as the services provided for the guests.

6. The division of labor and work content of the business center, as well as the services provided for the guests.

7. The division of labor and work content of the lobby manager, as well as the services provided for the guests.

4. Quality requirements of front desk staff

1. Quality requirements of lobby manager

2. The quality requirements of the reservation personnel.

Head of reservation department

Reservation department staff

3. Quality requirements of switchboard personnel

Operator supervisor

Switchboard staff

4. Quality requirements of concierge department

Protocol supervisor

Protocol supervisor

Airport reception desk

The doorman (of a hotel)

attendant

5. Quality requirements for reception in the front office

Reception supervisor

receptionist

6. The quality requirements of the cashier at the front desk

disbursing officer

Printers

7. Quality requirements of business center

Head of business center

Business center staff

5. The front office department job description (post responsibility system)

1. Job Description of Lobby Manager

2. Job Description of Reservation Department

Reservation supervisor

Booking staff

3. Job description of the switchboard

Operator supervisor

Switchboard staff

4. The job description of the concierge

Protocol supervisor

attendant

The doorman (of a hotel)

Airport reception desk

5. Business Center Job Description

Head of business center

Business center staff

6. Description of reception work at the front desk

Reception supervisor

Receptionist

7. Job description of the cashier at the front desk

Front desk cashier supervisor

Cashier at front desk