Ask for front desk reception.

Frequently used conversations when receiving visitors at the front desk (1)

Many large companies have a front desk, which we usually call the front desk. Receptionist's job is both interesting and varied. There is a lot of work at the front desk. This job is also very important, because the receptionist is the first person that visitors see when they come to the company. So the receptionist gave their company a first impression.

Let's see how the receptionist Ross receives visitors. Ross is the receptionist of Modern Office Co., Ltd. In this part, Ross will talk to Mr. Hussein, who has an appointment with Mr. Shelly, the sales manager 1 1:30.

Ross: Good morning. Can I help you?

Mr. Hussein: Good morning. Is this Modern Office Co., Ltd.?

Rose: Yes.

Mr. Hussein: I have an appointment with the sales manager at 1 1: 30.

Ross: What's your name, please?

Mr Hussein: Hussein. Omar Hussein. I'm from the Gulf Trading Company.

Rose: Let me see ... Ah, yes, Mr. Hussein. Mr. Hussein, please sit down. I'll tell the manager's secretary that you are here.

(dial)

Maria: Mr Shirley's office.

Ross: Hello, Maria, this is reception. Mr. Omar Hussein is here. He has an appointment with Mr. Shelley at 1 1.30.

Maria: Mr Omar Hussein?

Ross: Yes, he's from the Gulf Trading Company.

Maria: Oh, yes, that's right. I'm coming to pick him up now.

Rose: Thank you. (instead of telephone) Mr. Shelly's secretary is coming down.

Mr Hussein: thank you.

Maria: Mr. Hussein?

Mr. Hussein: Yes, that's right.

Maria: I'm the secretary of the sales manager. This way, please I'll take you to his office.

Common Conversations in Reception of Visitors at the Front Desk (2)

The average visitor will make an appointment in advance. But there are also some uninvited guests without an appointment. How should the front desk receive these guests at this time? See how Rose does it!

The second visitor is Mr. Li. He doesn't have an appointment, but he wants to see Mr Shelley.

Mr. Li: Good morning.

Ross: Good morning. Oh, Mr. Li. How are you?'

Mr. Li: I'm fine, thanks, and you?

Rose: Oh, busy as usual. Do you want to see Mr. Shelly?

Mr. Li: Yes, please.

Ross: Do you have an appointment?

Mr. Li: Er ... No, I didn't. You know, I just arrived in this country this morning.

Ross: Well, I know he is busy now, but I will ask his secretary when he is free. Please sit down.

Mr. Li: Thank you.

(dial)

Maria: Mr Shirley's office.

Ross: Oh, hello, Maria. Reception again. I have Mr. Li here. He doesn't have an appointment, but he wants to see Mr Shelley. When will he be free?

Maria: Let me see ... Well, he's available about 12.30. Mr. Li, can you wait?

Ross: Mr. Shelley is free at about 12: 30. Can you wait?

Mr. Li: What time is it?

ROSE: It's almost 12: 00.

Mr. Li: Oh, that's good. I'll wait.

Ross: (to Maria) Maria, Mr. Li will be waiting for you.

Mr. Li: Yes. I will pick up Mr. Shelley when he is free.

Rose: Thank you. (instead of telephone) (to Mr. Li) She will pick you up later.

Mr. Li: Thank you.

Ross: Where do you live, Mr. Li?

Mr. Li: At the Plaza Hotel.

Ross: Plaza Hotel?

Mr. Li: Yes, I usually live there.

Common Conversations for Reception of Visitors at the Front Desk (3)

Customers who often come to the company are generally familiar with the front desk. Of course, strangers will visit. No, Mr Lefevere came to visit Mr Baliteau. Let's see how Rose handles it.

Mr Lefel: Good morning.

Ross: Good morning. Can I help you?

Mr Lefel: Er, yes. I have an appointment with Mr Baliteau at 10: 15.

Ross: What's your name, please?

Mr. Lefel: Paul Lefel ... from International Hotels Group.

Ross: Thank you. Please sit down, Mr Lefel. I'll call Mr Baliteau's office.

(dial)

Opal: Mr Baliteau's office.

Ross: Hello, Opal. This is reception. Mr. Lefell came to his 10: 15 appointment.

Opal: Oh, yes, Rose. Mr Baliteau is waiting for him. He is in Room 9 on the first floor.

Rose: Thank you. Mr lefeld, please go to room 9 on the first floor. Mr Baliteau is waiting for you.

Mr Lefel: Room 9 on the first floor.

Rose: That's right. The stairs are on the left.

Mr Lefel: Thank you.