What is the performance that the hotel needs training?

What is the performance that the hotel needs training? As follows:

Hotel training includes employee skills training, fire safety training and hotel etiquette training. According to different job skills, it is usually divided into systematic training covering hotel management, operation, team building, channel sales, performance management income management, OTA skills, front office sales skills and so on.

Hotel training content is as follows:

1. The brand-new ideas and ideas of management have become the urgent knowledge needs of hotel employees, including managers. Therefore, we should strengthen the professional knowledge training for managers. If conditions permit, some staff will be sent to participate in some scientific research and training of tourism management majors, so that hotel management tends to be standardized and standardized. At the same time, it also strengthens and improves the loyalty of personnel to the enterprise and solves the problem of staff turnover rate in the catering industry.

2. Hotel lobby is an important window to create quality service and enhance corporate image. Lack of service skills and nonstandard operation procedures will inevitably have a vital impact on hotel management.

3. According to the pre-job training assessment of the hotel years ago, the basic service theory and operation skills are generally not strong. This year will be regarded as a crucial year to improve the quality of personnel. If conditions permit, organize front-line staff and service personnel to conduct technical training in the second half of the year.

Hotel training function

Training can make new and old employees understand the job requirements, enhance their sense of responsibility, reduce customer complaints and reduce employee turnover rate, thus ensuring service quality and maintaining high efficiency. Employees with correct mentality and skilled skills naturally have good professional quality, and one of the main purposes and effects of training is to improve mentality and strengthen skills.

When employees can't finish their work effectively, they will form work pressure, which will be manifested in all aspects. Successful training can effectively reduce work pressure, increase work fun, and reduce employee turnover and loss through the improvement of employee skills. Through training, employees will be grateful to the enterprise for providing them with opportunities for growth, development and greater achievements in their work, which naturally and effectively enhances the centripetal force and cohesion of the enterprise to them.