Cashier's cashier operation skill steps

Cashier cashier operation skills: cash settlement, credit card settlement, bill signing settlement.

1, cash settlement:

Cash usually includes RMB, Hong Kong dollars, US dollars and other convertible foreign currencies issued by banks. Foreign currency consumption should be charged according to the type of foreign currency stipulated by the restaurant. Special circumstances should be explained to the guests and reported to the floor duty manager for handling.

2. Credit card settlement:

Know the types and limits of credit cards accepted by restaurants. For example, UnionPay cards issued by domestic banks. All customers who use credit cards for consumer settlement must sign the credit card documents for confirmation.

3. Sign the bill for settlement:

The guest shall present the valid signing form handled by the restaurant and his/her valid certificate, and the restaurant shall give it to the unit and individual who signed the form, and the cashier shall check out the account according to the prescribed procedures after examination.

Precautions for operation

1. The cashier in each shift shall make handover according to the hotel management requirements. Handover items include: printing cash register.

Hand over the summary table, count all the money (cash, credit card, suspense, advance payment, reserve fund), put it into the coin box according to the regulations, handle the handover formalities with the next shift, and fill in the handover record.

2. Each shift shall hand over all original bills recorded in this shift to the next shift, including bills, deposit bills, miscellaneous bills and bills for deduction adjustment. All bills are handed over to the daily financial auditor by the night cashier.

3. All deductions (negative accounts) such as room rate adjustment, miscellaneous fee adjustment and telephone fee adjustment must be filled in with manual bills, indicating the relevant operating reasons, and signed by the relevant person in charge. When entering in the computer, it needs to be explained in the remarks column.

4. You can't transfer money at will. All transfer operations must be carried out in accordance with hotel management procedures, such as paying bills for other guests. It is important to note that the offset account cannot be transferred to other rooms by transfer. Once found, it will be treated as cheating.

5. All miscellaneous cash receipts except advance payment must be stamped with cash stamp on the corresponding miscellaneous bills and signed by relevant personnel for confirmation.