Problems in communication between the front desk and the engineering department

Vienna believes that in the information age, hotels must treat communication with a positive attitude and regard management communication as an important part of their work. They must use various means to conduct internal communication so that information can flow smoothly within the hotel. Together, we enable employees to give full play to their enthusiasm, creativity and collaborative spirit under the guidance of customer orientation and quality concepts, in order to achieve the hotel's ultimate business goal and achieve a "win-win", that is, to increase revenue while achieving overall customer satisfaction!

Individual differences can easily lead to communication problems

From the hotel employees themselves, due to differences in each person’s status, professional qualities, experience, cognition, etc., there are problems in the communication process Certain differences and contradictions are inevitable. From the hotel's point of view, due to the pyramid-shaped organizational structure of the hotel, uploading and distributing are not smooth. At the same time, hotel employees have psychological barriers to superiors and subordinates, and the distance between superiors and subordinates is invisibly widened, causing certain difficulties in internal communication. In addition to this, many hotel managers also have many misunderstandings about communication and ignore the importance of listening, which affects the effectiveness of communication. The imperfect internal communication channels of the hotel and the lack of institutional guarantees also prevent the internal communication of the hotel from being achieved. The reason for the good results.

Cross-department communication barriers are the biggest

At work, employees not only have to communicate with superiors, but also with subordinates, colleagues in the department, and even cross-departments. In terms of these communications, cross-department communication is considered by hoteliers to be the biggest communication barrier. The survey results show that 45% of hotel respondents said there are barriers to cross-department communication, and 32% of hoteliers said there are barriers to communication with superiors. It seems that cross-department communication has become a "stumbling block" for most hotel employees.

From the perspective of the specific work of the hotel, many service tasks require employees from different departments to cooperate with each other and complete the work together. Taking the front desk as an example, the front desk reception involves departments such as the housekeeping center, sales department, engineering department, and security department. The front office department alone cannot complete the reception task well. Cross-department communication is often involved in the daily work of hotel employees. Therefore, how to solve the problem of cross-department communication is what managers need to think about. It may be helpful to use job rotation, communication and other methods to let employees understand the work of different departments. Communication across departments.