The connection between the front desk and the guest room of the hotel?

In a hotel, the front desk and the guest room have the closest connection. Incoordination or mistakes in work will directly lead to complaints from guests. The factors that cause guest complaints, such as poor guest room hygiene, incomplete guest room facilities and equipment, or inadequate front desk service attitude, are not included in the working relationship between the two, which leads to guest dissatisfaction. \x0d\ The following are some common complaints that may be caused by the mismatch between the front desk and the guest room floor, which I summarized based on my humble work experience, and how to avoid this phenomenon: \x0d\ 1. The guest has picked up the room at the front desk and found that the room sanitation has not been completed when he arrived at the floor. This kind of thing happens because the guest room can't handle the dirty room well, and the front desk can't grasp the room state clearly. (It is necessary to strengthen the inspection of the room state, and turn the dirty room into an empty room strictly through the intranet, so as to avoid the embarrassment that guests can't go into the house to rest immediately when they go upstairs to get the room. In addition, if the occupancy rate is high and tense, before the guests take the room, the front desk must explain the sanitary condition of the room to the guests to gain their understanding. \x0d\ Second, after the guest opened the card and went upstairs, he found that the room he booked was different from the goods he wanted when he picked up the room at the front desk. To strengthen the exchange and study between the two positions, the front desk should go upstairs to understand the layout, orientation and characteristics of each room. The floor should know more about the work flow of the front desk in order to cooperate with the front desk to do a good job in the sales of rooms. ) \x0d\ Third, the front desk actively communicates with the room to avoid two answers. After receiving the complaint, the front desk (or assistant manager in the lobby) should inform the room manager as soon as possible, and the room manager who is familiar with the room operation process and the characteristics of facilities and equipment will solve it. Instead of giving any verbal promises to the guests at the front desk. Internal problems are solved internally, and the caliber is unified. There can only be one answer to the guest. \x0d\ In fact, there are many, many more, just to list these (_) cooperation between the front desk and the background can get twice the result with half the effort. Guest consumption is first of all the publicity of the hotel, the commitment and reception of the front desk, and then the efficient service of room catering. As the backstage, the guest room should undoubtedly cooperate with the front desk, and the front desk should also have a deep understanding of the characteristics and defects of the hotel's own guest rooms. The advantages of learning from each other and communicating with each other outweigh the disadvantages. \x0d\ That's all. I hope I can help you. Please don't hesitate to ask me anything else. I will try my best.