How to be a hotel waiter

With the rapid development of economy and the improvement of people's living standards, the diet has changed from full to "good". The word "good" contains two meanings, one is that the food is delicious, and the other is that you can enjoy thoughtful and comfortable service. At present, the magic weapon for hotels to attract customers depends largely on service quality, and the final embodiment of service quality is mostly waiters, so a successful hotel must need a group of excellent waiters. However, many hotels attach great importance to the systematic training of waiters' operation skills, but ignore the cultivation of particularly important mentality and beliefs. The constraints on details are often only reflected in a few rigid systems. 1. Deduct the enterprise and educate the shopping mall like a battlefield, vividly reflecting the fierce competition in the shopping mall and the sense of urgency of life and death. The strength of an army's combat effectiveness is very important, that is, how well ideological education is done. Especially in a company, it is very necessary to unify the thoughts of more than 100 people and advance for a common goal. On the eve of every battle, China's * * * producers' party mobilized to fight, with the purpose of inspiring the soldiers' fighting enthusiasm and unifying their will, so that they could put aside their worries in the war and bravely kill the enemy, thus achieving the final victory. Similarly, if a hotel wants to gain a firm foothold in the industry, it must do a good job in the ideological education of its employees, so that these waiters can make every effort to accelerate the development of the hotel from the hotel's big goal. Hotels should take it as an obligation to cultivate the self-confidence of waiters, stimulate their fighting spirit, stimulate their enterprising spirit and unify their thoughts. The hotel should systematically introduce the background, culture, concept, vision and team of the enterprise to the new waiters, which not only indicates the development direction and space of the enterprise, but also indicates the development space of the waiters. Interpret the enterprise, let the waiters feel their sense of mission and pride in the enterprise, and be confident that they can work with such an excellent team to create the future of the enterprise. People, first of all, have weaknesses, no matter who is strong-willed Even now, I am strong-willed, but there are always times when I am weak. Collectivity can give people a kind of strength, and the strength generated by mutual trust between people makes members feel that there is an invisible force pushing them forward. It is timid to accomplish one's goals, but brave to accomplish the orders of superiors. This is the power of the group. When American soldiers die, they are usually called "mother" or "God". Soldiers in China are generally called "Long live capitalism", one is an affair and the other is faith. By contrast, the former looks pale and powerless. Similarly, the work intensity of a waiter who works for faith and a waiter who works for an affair can be imagined. Wang Guigui, vice president of Shenzhen Zhejiang Enterprise Trade Union, once said that it is very important for people to have skills, but they should not leave their beliefs blank. Ideological power is the driving force of work, so we should grasp its root and find its source, and realize that ideological education reform can be started in advance and is superior to development. Second, pay attention to detail training. Paying attention to details can not only retain old customers, but also attract new customers. What is emphasized here is not the details of etiquette, but the details of humanistic care. At present, most hotels pay enough attention to etiquette details, but now they are facing a humanistic society, and hotels need to provide superior humanized services. Humanized service is not a noisy reminder or an endless expression. It suggests that you be sincere but don't overdo it, and properly grasp the degree of service. Pay attention to and deal with the details of the waiter must be subconsciously guided, so that the waiter can develop the habit of observing, listening, thinking and acting more. The scene of Ningbo tavern moved me. A table of guests is eating in the hall. When a guest said "hey" in a conversation, the three waiters next to him made the action of serving him. The customer looked at them and smiled, which was probably quite comfortable. Many details can't be taught and trained by a waiter, so they should be guided by consciousness. For example, you can ask the waiter to put himself in the other person's shoes. When you come to the hotel for a birthday dinner as a customer, but you don't inform the hotel, you enter the hotel with a cake. The waiter observes this detail, asks whose birthday it is today when serving, and then says happy birthday to you. If they don't have a camera, they can ask if they need to take pictures as a souvenir. This kind of service can certainly impress you, and I believe you will choose this hotel for your next birthday or memorable day. Waiters can deeply understand the care for details through empathy, which can make customers feel happy when eating. Third, providing a learning platform is the most active and positive factor in productivity; It is also the most active and active factor in the production and operation activities of enterprises. Everything in the hotel depends on people. In the management of hotels, people with pioneering spirit, thinking, enterprising spirit, sense of responsibility and certain personality charm must be used in order for hotels to develop. Therefore, we can't ignore the waiter. You know, they see things more thoroughly at the grassroots level, so they will have a lot of ideas, but they often have various reasons not to respond to their superiors. Then we should dig out their ideas that are of substantial help to the hotel. The hotel provides an effective learning platform for waiters and can also improve their self-confidence. I have to mention the joint agreement between Ningbo Restaurant and Pilotage Management Training Co., Ltd., which provides a powerful learning platform for the former. The hotel stipulates that anyone who has worked in Ningbo restaurant for more than one year can go to Pilotage Management Training Co., Ltd. for management knowledge training free of charge. Such a learning platform has retained many enterprising waiters, who hope to integrate their ideas into the hotel concept through learning and create more benefits for themselves and the hotel. Only by having excellent waiters can we build an excellent hotel.