What should Chinese food waiters pay attention to in five-star hotels? What are the main responsibilities? Come to an experienced person to teach me, high score!

☆ serving skills; Serving and serving guests must be done carefully, and those who are skilled can make the table serve in an orderly way. Don't think that snacks are slow in action, but make guests feel that a small amount of consumption is a substantial enjoyment; It is not appropriate to make mistakes in serving dishes. It is appropriate to adjust the meals of guests at the same table to eat at the same time. If the guests are in a hurry, prompt the kitchen to speed up to provide services, but pay attention to the order, so as to avoid misunderstanding and disputes. The points for attention in serving are listed as follows:

① Go to the pantry or kitchen to order dishes, and don't rush to accept the dishes in order;

② Before leaving the kitchen, check the cleanliness of the trays, place them on the trays according to the service order, and pay attention to the beauty and temperature of the food in the grocery store

③ Don't be greedy and cheap when serving. Except for the dry dishes, it is advisable to use trays for the dishes with soup. Too many dishes are unsightly and may cause accidents:

④ Put the workbench first when you get the food back to the restaurant, say hello to the dining table, and collect the dirty teacups and ashtrays by the way.

⑤ if it is a meal. Then the rice is served; If it is a dish for drinking, you should pour beer or soda into the cup slowly, but it should not be full and overflow the cup;

⑥ Be light when serving, and don't make any noise. When serving plates, dishes and bowls, support the bottom with four pairs of fingers, and gently press the edge with your thumb, so as not to touch the food.

⑦ The direction of serving is from the guest's left side, but the drink is just the opposite, so you should serve it from the right side with your right hand: sometimes depending on the position of the table, you can do it cheaply; As for the order of serving, it is best to know who is the host in advance, so as to proceed in the order of guest and host.

⑧ When hot Chinese dishes are served, guests should be reminded to pay attention, because some dishes stewed in oil are boiling, but they are not steaming, and unsuspecting guests often swallow them in one breath, which is easy to get hurt;

pet-name ruby when foreign guests eat Chinese food, besides chopsticks, they should prepare knives to suit their habits and needs.

⑩ When foreign guests eat Chinese food, they should ask for their opinions before serving it. When serving it, don't spill the soup, especially when the soup falls on the table, which will pollute the table and give the guests a bad impression.

⑾ Pay attention to the timing of adding water or wine, vegetables and rice during serving to avoid guests waiting; Replace ashtrays, towels, soup bowls and bone plates at any time. If the ashtray is replaced and sent clean, the cigarette butts will be removed.

⑿ at the end of a meal, you can ask the guests if they need fruit, and if they need fruit, they can provide fruit dishes and dumplings.

☆ Checkout: It's very important. The bill should be settled correctly after the last course, so as to avoid the guests waiting. For the guests who have finished catering, it is customary to wait for the guests to greet the checkout (pay the bill) and send the bill quickly.

(1) bill presentation: put the bill with the correct total amount in a silver tray face down and hand it over by the guest on the left; If it is a group of guests, identify the payer as much as possible and put the cashier tray on its left side; If it is impossible to determine who is the payer (all the orders are recorded on one bill without prior explanation), put the bill in the middle of the dining table, so as to avoid embarrassing scenes caused by handing the bill to someone. When a man and a woman eat together, the bill is given to the man, unless the two men order food separately and have separate bills. Politely, you should ask the guests if they have any other needs before submitting the bill, and thank them immediately when the bill is placed on the table. Immediately, you should keep your distance, collect the money before the guests get it ready, and count the cash again face to face; If you accompany the guests to the cashier's desk to pay the bill, you should stand far away, mainly to avoid waiting for the tip. After the checkout, you should say "thank you" to the guests regardless of whether there is any external compensation.

A well-trained waiter can cooperate well with the tacit understanding of his work, take the initiative to serve, and abide by the rules before acting. All kinds of rules form work discipline to achieve a satisfactory catering service. As a code of conduct for the same sex, the restaurant service instructions are listed as follows:

☆ Precautions before meals

(1) The clothes of the service staff should always be kept clean and tidy, and they should wear the uniform of the specified size when on duty, and they should also have a set of work clothes or waists to wear when finishing their work, so as to avoid soiling the uniforms.

(2) After punching in for work before business, accepting roll call and work assignment, we must first clean the work responsibility area spotless and keep the restaurant fresh forever.

(3) Check the tableware, replenish spare items such as condiments, get menus and bills, understand the contents of the menus, listen to the instructions of the superiors, and welcome the start of the service work of the day.

☆ Precautions during meals

(1) Observe the reception essentials and stand by for work. When guests arrive, they should politely pull out their chairs and help them sit down.

(2) Attention should be paid to the seven elements of service:

① Dining tables and chairs must always be kept clean and tidy, so that guests can sit comfortably.

(2) napkins must always be clean and artistically folded for guests to enjoy and use.

③ Tea or water must be kept hot and cold, and no empty cups are allowed when there are guests.

④ condiments must be complete, and food should be properly supplied.

⑤ The ashtray must be kept clean, and more than two cigarette butts are not allowed to be placed on the dining table.

⑤The menu must always be complete, so we should fully understand its contents and make appropriate sales to the guests.

⑦ The bill and money must be settled correctly and quickly.

(3) Don't stand in the restaurant, let alone run, stand with your back to the guests, and serve the guests with a correct posture and aesthetic feeling (because the guests are watching you); Walk * on the left, pay attention to each other, and in case of guests, stand sideways and wait for the guests first; Behave cautiously and have a harmonious attitude.