What are the "five initiatives, six sentences, and eleven points" for nurse-patient communication? Thanks

Five initiatives: take the initiative to care, help, and be considerate to patients, take the initiative to comfort patients patiently, take the initiative to receive patients enthusiastically, take the initiative to patrol the ward, and take the initiative to see discharged patients

Six sentences: One more introduction when you are admitted, one more explanation during the operation, one more greeting during morning care, one more explanation before the operation, one more comfort after the operation, one more word of care when you leave the hospital

Ten points: smile more A little more beautiful appearance, sweeter language, careful observation, steady operation, more love, more comprehensive care, stricter requirements, higher efficiency, and more sincere service