A brief analysis of the five elements that a hotel should have for high-quality service

The five elements that a hotel should have for high-quality service are:

1. Smile In the daily operation of the hotel, every employee is required to treat guests with sincerity. Smile, it should not be affected by time, place, mood and other factors, nor be restricted by conditions. Smile is the most vivid, concise and direct welcome word.

2. Proficiency requires employees to be proficient in every aspect of their work and to be as perfect as possible. Employees should be familiar with their business work and various systems, and improve their service skills and techniques. "A journey of a thousand miles begins with a single step." If you want to become proficient in your business, you must take good training courses, constantly sum up experience in actual operations, learn from each other's strengths, and become multi-talented.

3. Preparation means being ready to serve guests at any time. In other words, service awareness alone is not enough, there must be preparation in advance. Preparation includes mental preparation and behavioral preparation, which must be done in advance.

4. Attachment means treating every guest as "God" and not neglecting the guests. Employees sometimes tend to overlook this link and even experience negative service. This is caused by superficial phenomena such as employees seeing them dressed casually, spending less money, and feeling that they have no style. In real life, the richer people tend to be more casual about what they wear. This is because they are confident; and clothes cannot represent the amount of wealth at all.

5. Create a warm atmosphere for guests. The key is to emphasize the environment layout before service, friendly attitude, etc., grasp the guests' hobbies and characteristics, create a "home" feeling for the guests, and make the guests feel Staying at the hotel is like coming home.