Traditional Culture Encyclopedia - Hotel accommodation - Do you have any suggestions and views on hotel development?
Do you have any suggestions and views on hotel development?
1. External network
(1) In fact, the extranet is simply to establish a company's own external platform with many functions. The most basic thing is to expand influence and show the company's image to the outside world. I think this is necessary, and it is also the demand of social development. In terms of construction cost, the company leaders can take into account the actual strength of the unit;
(2) In terms of maintenance personnel, such employees are just like front desk receptionists. This position is the central distribution of all customers' feelings and is responsible for the collection and communication of all information. Units can maintain the platform through training or employment;
(3) Because the content needs to be constantly updated, the website is too wasteful, so you can find someone to make a webpage. On this basis, many things can be done: the company's recent activities, the launch of new hotel products, the latest preferential activities and so on. We can also integrate other sub-departments, such as fitness centers. We can release all this information to the outside world through this platform, which is worth considering.
2. Internal network
(1) The best communication scheme in the hotel can also be realized through the network, which is also feasible: each department can use the computer system eliminated by the unit to build a simple information receiving platform, which can be simply released and accepted by the office management. To put it simply, when holding a full-time meeting, you can keep an eye on your respective posts, and normal operation will not be delayed because of the meeting;
(2) For the daily export of the products to be sold by the hotel, with the help of the application of the network, the tasks can be well assigned and the reasonable combination of resources can be realized. Office workers can always know the real-time operation of any cell in the hotel. In this case, the hotel will gradually form a whole;
P.S. This is my suggestion. It's just a rough outline, which can be demonstrated at the party Committee meeting of the unit. If the company thinks it can, it can be implemented. In this respect, there are also many disadvantages: if so, the unit needs to improve the scientific and cultural quality of its personnel. Without a specific post, it is the most basic and biggest problem to grasp it constantly and comprehensively. But things are interrelated. While grasping the quality of personnel, it can improve the mental outlook and temperament of employees.
Second, save costs for the hotel.
1. Save water and electricity
(1) For the catering industry, the cost waste of enterprises is actually not the waste of dishes, but the cost of production. I remember the cost accounting of Japanese-funded enterprises mentioned by General Manager Lu at the regular meeting of our department. Indeed, nowadays society demands economy, and employees usually say: If it was a private company, it would have closed long ago! Personally, as long as it is hydropower outside normal operation, it can be stopped completely. All departments can formulate an assessment mechanism in this regard, with responsibility to people and clear rewards and punishments.
(2) The kitchen is a big water user, and it is often seen that there is water in the sink. Of course, it is closed after work, but some daily consumption is really wasted; The street lamps in the parking lot can be turned off at night, and the wall lamps can be kept; The corridor lights in the guest room may not be fully turned on. Perhaps it is difficult for the leaders to preach because of the senior staff, but for hotels, the purpose is to make their own indicators better and strengthen their comprehensive strength, such behavior, especially as the whole hotel;
2. Save all the small parts
To tell the truth, in fact, hotels can do this now. Reusing old things means doing everything possible. Departments and departments all know how to turn waste paper and plastics into cash. Here, I want to focus on one point: like the bottle cap incident some time ago, it can only be considered a trivial matter, and there are bigger ones! Isn't this all the hotel expenses? How much can you earn by buying, processing and selling yourself? But how expensive is it for us to buy other people's finished products ourselves? I suggest that the heads of all departments register the objects of their respective departments. It is necessary to check them regularly and irregularly, one for the office, one for the department and three for the employee ledger. Be sure to guard against house thieves!
Three. Frequent activities between employees
1. It can often be seen around us: when leaders eat, few people will greet them; Seldom say hello when meeting; I am one of these people myself, and I know this is the result of the environment: I talk too much to my superiors, and employees say you flatter me, which is the atmosphere;
Actually, I think there seems to be a generation gap between company leaders and employees. I suggest that leaders can go deeper into employees, who have the most basic say in all aspects of hotel layout;
3. Let employees establish the mentality that the unit is my home. Only in this way can employees work hard for their families. Of course, I'm not talking about defrauding the labor force, because it's a management method.
4. In daily management, we should resolutely implement rewards and punishments in parallel. In fact, some people around us are taking advantage of the evaluation: they should be doing their own things, but they are doing their own things. As we all know, hotels are not sanatoriums, let alone sanatoriums. There are not many people in this society. Not because of all personal influence, after all, it is not easy for Haoyuan to go today.
Four. Formulation and implementation of the system
1. The company's current system is actually just some general things in the employee handbook. The company has been developing for three years. To tell the truth, many existing systems have no practical effect. So I suggest that the company improve the employee handbook according to the actual situation of daily work.
2. System evaluation should also be carried out frequently. A good unit can't do without a set of perfect system regulations, and so can Haoyuan. It can be clearly seen around that many employees are just like the saying goes! Everything needs to be invited by the company leader by phone. If the hotel acts according to the system and takes the hotel as the main body, the efficiency of many things will be improved;
3. Managers of all departments will be assessed irregularly by the regulatory authorities to avoid unfair assessment and absolute monarchy. If the foundation stone is not firm, no matter how high the building is, there will be hidden dangers of dumping.
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