The hotel has reserved a room. Can I return it?

Look at the instructions on your hotel app. Some of them can be returned, others can't, or you can call the hotel for consultation.

just call the hotel to cancel your reservation before you check in. Under normal circumstances, there is no need to pay a deposit when booking a hotel, especially when booking by telephone, so there will be no extra cost for canceling the reservation. However, if you have booked a room at the hotel and paid a deposit, it will be regarded as having checked in. If you want to cancel your reservation, you must go through the check-out procedure before 6 pm, and the price will be half a day. Otherwise, it will be a day's room payment.

General hotel room reservation methods are as follows:

1. Telephone reservation;

2. FAX)； reservation;

3. Internet)； booking;

4. Book by mail;

5. Verbal)； reservation;

6. Contract.

it should be noted that some hotel reservations require a deposit, and cancellation of reservations may result in fees.

Hotel Telephone Reservation Management System

(1) Bookers should be warm and polite when receiving reservation calls or faxes, and inform the other party that this is the reservation department;

(2) Listen carefully to the guest's speech, immediately consult the "Reservation Registration Form" to determine whether there is any room available, and then answer the guest;

(3) after accepting the reservation, please fill in the information in the "room reservation form" first. If it is not acceptable, please ask the guest whether the column can be used as a backup, and then fill in the "room reservation form";

(4) When booking a room, be sure to ask the following items and fill them in the reservation form in time.

① the name and nationality of the guest;

② the specific date and time of arrival and departure;

③ The number of rooms, room type and room price are required;

④ the name, company name and telephone number of the caller;

⑤ when booking the retention period of the room, whether to use credit card or advance deposit to ensure the time.

(5) Repeat the above contents and check with the guests.

(6) when you receive a phone call, fax or letter from a guest or a travel agency requesting a reservation, you should know clearly the contents and specific requirements of the phone call, fax or letter from the guest.

(7) Write the guest's requirements on the reservation list.

(8) Understand the payment method of all expenses.

(9) if the travel agency requests to make a reservation for the guests, it is necessary to fill in the reservation form and inform the food and beverage department in time to make preparations.

(1) If the guest information is not detailed, check with the guest according to the address and telex number on the incoming document.