A Case Study of Quality Service in Restaurants

As an important part of urban parks, catering service facilities are the focus of discussion in today's society. The following is the excellent service case of the restaurant I compiled for you for your reference. Welcome to read!

Case study of excellent service in restaurants 1

20 10 On the evening of September 10, a guest from the hotel came for dinner. During the ordering process, the usher Lance listened to the guests' Sichuan dialect, and highlighted the spicy dishes when recommending dishes. After the table number was determined, a guest said, if only there was a small dish of chopped pepper. ? Sheeran then communicated with the kitchen and brought a small bowl of chopped peppers to the guests, who thanked him.

Case study on restaurant quality service II

On the afternoon of 201September 14, on 2 10, Wei Tian, the room attendant, found that a guest was not used to using iron chopsticks and could never hold food, so he took the initiative to replace a Shuang Mu chopstick for the guest, and the guest nodded his thanks. After dinner, the guest gave her 50 yuan money, which was politely declined by Wei Tian. She said to the guests? These are all things I should do. ? The guest said that Tian Wei would serve the next meal.

Case study on restaurant quality service 3

On the morning of 201September 14, many foreign guests came to have breakfast. They all come from a tour group. One of them is an old Japanese man. She put the plate on the table and looked around, so the waiter Wei Lei came forward and asked the guests in English. Do you have a guest to help you? The guest said in less fluent English: Water is bitter. ? Wei Lei thought that the Japanese also had the habit of drinking tea, so he asked. Tea? The guest immediately said: tea, ok, sorry. ? So Wei Lei made a pot of tea for the guests, and the old man smiled with satisfaction.

Case study on restaurant quality service 4

One night, a large family, old and young, came to this restaurant. In a peaceful dining atmosphere, I saw the old man constantly stirring the porridge in the bowl with a small spoon, avoiding chickens, ducks and fish and shaking his head. What's going on here? Is our food unpalatable? No, didn't the other guests have a good time? I had a brainwave and went to the kitchen to bring the old man a plate of side dishes? Shredded mustard tuber When I put shredded mustard tuber on the table, the old man's eyes lit up and avoided my inappropriate praise. Little girl, I can see that I am interested in kimchi. It's very thoughtful of you. ? The wife quickly said:? The service here is different from that in other places. Little girls we haven't talked about can think of it and do it. We should come here often when we have time. ? Hotel service is no small matter? Let's serve the guests wholeheartedly, provide satisfactory and high-quality services, give full play to our weakness and establish a better image for the hotel.

Case analysis of excellent service in No.5 restaurant

At about 10: 30 in the evening, a guest walked into the restaurant and said, can I still have some supper here? Tired, I don't want to go out again. ? Sure, what would you like to eat? I will prepare it for you. ? The waiter said to the guest. The guest said happily:? Great, thank you, little girl. There are three of us. You can order whatever you want. ?

It's so late, the restaurant can't cook complicated meals. Eating too much at night is bad for digestion. Thinking of this, the waiter said to the guest: It's past 10, so it's time to have a rest later. Can I provide you with something digestible? How about a bowl of noodles and some delicious side dishes? ,? Yes, that's great. Hot noodles. Think of it as gluttony and hunger. ? The guest said with satisfaction, and then he said, I thought it was too late for us to eat. I think I should try it before going out. ? How can we not let you eat? When you come, we must try our best to satisfy you. ? The waiter responded to the guest.

Ten minutes later, the food was served. The waiter learned from the conversation of the guests that three guests came to Jinan to see the patient and didn't know how to get to the hospital. They brought the car. So the waiter told the guests the route to the hospital in detail and simply drew a small picture for them. Draw the route back to the hotel.

The patient and meticulous service of the waiter was well received by the guests. When they left, the guests were full of praise for the warm and thoughtful service of the hotel and the high quality of the waiters. They also said: I will stay in your hotel next time? .

Case study on restaurant quality service 6

On the evening of September 20 13 10, there were 10 guests dining in room 20 1. The guest's children pestered the guest to go home and prevented him from chatting with his friends. Gao Huan, the waiter, coaxed the children to play while serving. The guests are very grateful to Gao Huan for a series of services. When they left, they wanted to give Gao Huan 60 yuan money as a tip, which was politely declined by Gao Huan.

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