Measures of Chengdu Municipality on the Administration of Social Hotels

In order to strengthen the management of social hotels, standardize the management behavior of social hotels, improve the management level and service quality of social hotels, and provide a safe, hygienic, convenient and comfortable accommodation environment for the society, these measures are formulated in accordance with the relevant laws and regulations such as the Regulations on Tourism in Sichuan Province and the Regulations on Tourism Management in Chengdu, combined with the actual situation in Chengdu. Article 2 (Meaning of Terms)

The term "social hotels" as mentioned in these Measures refers to hotels, guest houses, hotels, guest houses, resorts, hotels, guest houses, etc. Providing paid accommodation to the society within the administrative area of this Municipality, except for tourist star hotels. Article 3 (Scope of Application)

These Measures shall apply to the management of social hotels within the administrative area of this Municipality. Article 4 (Management Subject)

City and district (city) county tourism administrative department is responsible for the industry management of social hotels; Entrusted by the administrative department of health, check the hygiene standards of social hotels.

Industry and commerce, public security, quality supervision, health, environmental protection, urban management, planning and other relevant departments shall, in accordance with their respective responsibilities, cooperate in the supervision and management of social hotels. Article 5 (Policy Orientation)

The municipal tourism administrative department shall formulate the development plan of the city's social hotel industry, standardize and guide the healthy development of the social hotel industry.

Encourage, guide and support the development of social hotels to tourist star hotels, green tourist hotels and cultural theme hotels. Article 6 (Opening of Business)

The establishment of social hotels shall go through the relevant formalities in accordance with the provisions of laws and regulations before they can operate. Article 7 (Filing and Registration)

The social hotel shall, within 30 days after its opening, submit the following information to the district (city) county tourism administrative department where the social hotel is located for the record:

(1) Copy of the original business license;

(2) A copy of the hygiene license;

(3) A copy of the Special Trade License;

(four) the original and photocopy of the fire safety inspection opinion issued by the fire management institution.

Social hotels that have been opened before the implementation of these Measures shall, within 60 working days from the date of implementation of these Measures, hold the information listed in the preceding paragraph to the district (city) county tourism administrative department where the social hotel is located for the record. Article 8 (Quality Standards)

The municipal tourism administrative department shall, jointly with the municipal quality and technical supervision department, formulate the quality standards for social hotel facilities and services in accordance with the procedures prescribed by laws and regulations. This standard should include: professional qualification, facilities, equipment and maintenance standards, cleanliness and hygiene standards, service quality standards, safety measures, operation and management systems. Article 9 (Publication of Standards)

City tourism administrative departments in accordance with the published quality standards, organize social hotels to carry out excellence activities. To meet the quality standards of social hotels, the municipal tourism administration department issued the "social hotel facilities, equipment and service quality inspection opinions" and announced to the public. Article 10 (Annual Review)

The municipal tourism administration department shall conduct an annual review of the facilities, equipment and service quality of social hotels. The specific measures for the annual examination shall be formulated and implemented by the municipal tourism administrative department in conjunction with the relevant departments of industry and commerce, health and public security. Article 11 (Business Fields)

The guest room area of social hotels should be centralized, and there should be no residential buildings in its business area. Article 12 (Information Sign)

Social hotel operators should set warning signs for areas and projects that may be dangerous and take necessary protective measures. If the services and safety measures provided to the guests in the course of business are improper, resulting in personal and property damage, compensation shall be paid according to law.

The graphic signs of public information set up in social hotels shall conform to the relevant provisions of the Measures for the Standardization of Public Information Signs in Chengdu. Article 13 (Emergency Management)

Social hotels should formulate emergency plans for sudden safety accidents. When a safety accident occurs, the operator shall take effective measures quickly to implement emergency treatment, and immediately report truthfully to the local public security, safety supervision, health, environmental protection, quality supervision, food safety, tourism and other relevant departments in accordance with the relevant provisions of the state. Article 14 (System Norms)

Social hotels should establish and improve the management organization, establish and improve the strict management system, post responsibility system, various business norms and service standards, operate in good faith and provide quality services. Article 15 (Service Facilities)

The service facilities, dining environment, garbage disposal, sewage and lampblack discharge of social hotels shall comply with the provisions and requirements of hygiene, environmental protection, fire control and safety. Article 16 (Language of Service)

Social hotel staff should provide services in standard and civilized Mandarin, and advocate the use of foreign languages to provide services. Article 17 (Prohibition)

The services provided by social hotels shall not include the following contents:

(a) damage to national interests and national dignity;

(2) Ethnic, racial, religious and gender discrimination;

(3) Obscene and superstitious;

(4) Other contents prohibited by laws and regulations. Article 18 (Acceptance of Complaints)

The tourism administrative department shall establish and improve the complaint mechanism, publish the complaint telephone number, and handle complaints in a timely manner. Article 19 (Supervisory Authority)

In the process of supervision and inspection, the tourism administrative department may exercise the following functions and powers according to law:

(a) to enter the business premises for on-site inspection;

(two) ask the relevant parties and witnesses;

(three) to consult and copy the relevant information;

(4) Sampling for evidence collection;

(5) Evidence shall be registered and preserved in advance.