What does the hotel concierge do?

Refers to the hotel senior management personnel who are responsible for the administrative affairs management of the concierge department, handle departmental emergencies, are familiar with the surrounding tourist attractions and transportation, and can provide personalized services for guests.

Second, the main work of the hotel concierge department is as follows:

1, presiding over the overall work of the concierge department, ensuring that the upper situation is given and the lower situation is reached, and supervising employees to provide standardized services for guests according to procedures;

2. Carefully check the reasonable storage, distribution and transportation of luggage to ensure correctness;

3. Assign daily specific tasks to the foreman, guide the service work in front of the hotel when receiving special guests, and ensure the safety and satisfaction of VIPs;

4. Manage the bellboy and doorman, supervise them to operate according to the prescribed working procedures, and guide the vehicles in front of the door;

5. Arrange employees' shifts, organize training in this department, keep work diaries and record important events in the baggage department, check subordinates' gfd, work discipline and polite language, understand employees' ideological trends and personal life, and help employees solve difficulties;

6. Manage the service tools and various business reports of the department, and handle all kinds of complaints related to their own business from inside and outside the hotel;

7, making all kinds of relevant statistical reports, sorting newspapers, express delivery, mail classification, distributing newspapers, and arranging to send them to the guest room;

8. Create a harmonious working atmosphere and reduce friction at work;

9. Complete other tasks assigned by superiors.

Three, the hotel concierge job requirements:

1, college degree or above, proficient in English interpretation and translation;

2. More than two years working experience as a supervisor of hotel concierge department;

3, good health, hard-working, optimistic and cheerful.