How can hotel services be humanized?

Some personalized services cannot be extended to all guests, and may even seize the resources that other guests should enjoy, which will lead to dissatisfaction of other guests. Let’s take a look at some services that are not very humane.

Negative Case 1

When a hotel receives a VIP reception task, it often has to control an elevator for VIP exclusive use. Other guests want to enter as soon as they see the elevator is empty, but are told It is specially prepared for VIPs. Some guests may cooperate and take other elevators, but some guests are dissatisfied, especially when they see an empty elevator but are not allowed to take it.

Negative Case 2

Some hotels have introduced a no-room-checking system for guests with good reputation. When checking out, you can directly hand over the room card to the front desk and go through the checkout procedures. But sometimes, some guests are exempted from ward rounds, and some guests have to wait for ward rounds, which will make the guests who are checked feel inferior or have a bad reputation.

Some personalized services need to be continuously adjusted according to actual conditions. Otherwise, not only will it fail to impress the guests, but it may also cause a burden on the guests. Many hotel rooms have launched a "note" service. Each note is a reminder about the weather, diet, etc., which will make people feel warm at first. But if all you see are the same routines every time, it will make guests feel that your hotel is uncreative and perfunctory.

Hair dryers in hotels are usually tightly wrapped with wires, packed in bags, and hidden in various places. Every time guests have to rummage through boxes and cabinets to find them, which is very troublesome.