Speech by the manager of the front office competing for employment

My name is XX, I entered XXXX in 2004, and now I have worked in Golden Sunshine for X years. I started as a food delivery student in an ordinary food preparation department. Through my own practical work, continuous efforts and the enthusiastic help of my colleagues, my work achievements have been recognized by the company leaders and immediate supervisors, and I have been promoted to the positions of foreman, minister of food preparation department and service manager. All this makes me more convinced that as long as you pay, you will get something back. The position I am competing for this time is the front office manager. First of all, I would like to thank the company and Mr. Dong for providing us with this opportunity to compete fairly and show ourselves, and at the same time giving us a platform for self-development. At the same time, I also want to thank all the family members of Golden Sunshine. Your hard-working attitude and adherence to the code of conduct ensured the completion of the task and gave me great confidence and courage. Personally, I think this is not only a game, but also a test, study and exercise for myself. Below I will report some of my ideas and the advantages of my position to the leaders and colleagues:

1. Have a strong sense of professionalism, a high sense of responsibility and rich work experience.

Through my work in golden sunshine in recent years, I deeply know that if I want to do a good job, I must first change my mind. This is not only a job to support the family, but more importantly, I should take it as a long-term development career. Only with a strong sense of professionalism and a high sense of responsibility will we go all out to do a good job. I started as a grass-roots employee and was promoted to management positions such as foreman, minister of food preparation and minister of service. I have accumulated a lot of management experience and skills along the way. Through the process of serving as the front office manager during this period, I also have a more comprehensive understanding of the overall operation and management of the front office. This will also be of great help to my future work.

Second, pay attention to team spirit, and have good communication skills, coordination skills and customer relations.

On July, 2065438 1 day, I was fortunate to be promoted to service manager by the company, and I have been working in this position ever since. The service manager's work from the beginning to the present is effortless and cannot be separated from the support and help of every family member in the team. I deeply realize that if you want to manage and operate the front desk well, you can't do it well by one person alone. You must rely on the strength and wisdom of the team. Only with one heart and one mind can * * * maximize the strength of the team. I am outgoing and calm, and have good communication and coordination skills, which is also necessary for a manager. During my work in the service department, I met a large number of customers, which will also be of great help to my future work.

Third, constantly improve the management concept.

With the improvement of people's living standards, the service level of service industry is increasingly demanding. This has prompted our management to constantly improve and upgrade to adapt to the times and the development of enterprises; At the same time, because the knowledge and cultural level of employees is very different from before, we are also required to innovate management concepts, improve management skills and make management more humane and democratic.

If I am hired as the assistant manager of the front office this time, I will do the following work:

I. Compliance and enforcement

Resolutely obey the arrangement and command of the company, cooperate and coordinate the work of the front office and kitchen departments, strive to achieve the turnover target issued by the company, and resolutely implement and complete every decision of the company;

Second, strengthen service skills training and improve the quality of employees:

The front hall is the sales window of the hotel, and the reception in the front hall is the first window facing the guests, showing good service consciousness and skilled business skills. Guests are greeted when they come and sent away when they leave. These are the most basic workflow for us to face every guest. As the front office of the hotel, every employee should face the guests directly. The working attitude and service quality of employees reflect the service level and management level of a hotel. Therefore, the training of employees is our focus, and we have made detailed training plans, such as language skills training for answering telephone calls, etiquette training for receptionists, and service skills training during meals. Only through training can employees further improve their business knowledge and service skills, and better provide quality services to guests.

Third, strengthen the sales awareness and skills of the front desk staff to improve sales performance.

In order to achieve the monthly revenue target issued by the company, we must adhere to the strategy of "everyone sells". Sales is not only the business of the sales department, but also directly related to the vital interests of every employee in the hotel. Some people say that auxiliary positions are not important and do not need to participate in sales work. This is a correct understanding. Auxiliary posts (such as security, cleaning, meal preparation, etc.). ) is a great support for sales work, as long as they provide our best service to customers. If guests recognize our service, it will increase the rate of returning guests. Sales skills vary from person to person, from time to time and from thing to thing. Good sales skills help us to do a good job in sales.

Fourth, instill in employees the awareness of "increasing revenue and reducing expenditure" and control costs.

"Open source and reduce expenditure, increase income and reduce expenditure" is the pursuit of every enterprise, and the front desk staff should actively call for reducing expenditure and controlling costs. We should reduce unnecessary waste, save every kilowatt hour, every drop of water and every piece of paper as much as possible, and do a good job of saving, which is everyone's responsibility;

Fifth, pay attention to the coordination between departments.

Hotels are like a big family, and it is inevitable that there will be friction between departments in their work, and the quality of coordination in their work will also be greatly affected. The work of the front office is closely related to the kitchen and logistics. If there is a problem, we should take the initiative to coordinate with the department to avoid things getting worse, because everyone's common goal is for the benefit of the hotel.

Sixth, stabilize the workforce and reduce employee mobility.

We should be self-disciplined in our work, establish our own image in front of employees, care for them more in our life, treat employees as our brothers and sisters, and persuade and guide them correctly. The strong mobility of hotel employees also brings many disadvantages to the development of enterprises. Therefore, we should work hard to educate and retain people, think from the perspective of employees, mobilize the enthusiasm of employees and create a situation that can attract employees.

Corporate culture, reduce the cost of secondary training brought by personnel flow, stabilize the grassroots, and steadily improve the economic benefits of the hotel.

The past has become history. We should look to the future. Only by constantly striving and challenging ourselves can we make progress and develop. I will firmly seize this opportunity and seize this development platform. Finally, I would like to thank Mr. Dong, the company leaders and colleagues for their support and encouragement, so that each of us can participate in every decision of the hotel as a master, join in the construction of our hotel, offer suggestions and strive for the great cause of development; We have the determination and ability to expand the scale of the enterprise, enhance the strength of the enterprise, realize the grand goal of the great development of the enterprise, and truly turn the restaurant of the Grand Mansion into a healthy and sustainable catering brand!