The driver ran 40 kilometers and waited for 30 minutes before receiving the empty ticket. What is the specific situation?

The driver ran 40 kilometers and waited for 30 minutes before receiving the empty ticket. What is the specific situation? A car driver in a network in Guangzhou took the order, ran for 40 kilometers, waited for 30 minutes, and picked up a girl at the door of a hotel. However, when the girl went out with a suitcase, the girl canceled the order because the driver didn't take the initiative to help her with the suitcase, which led to the driver's emotional breakdown. Perhaps it was because the driver stopped at the entrance of the hotel and communicated with the hotel security guard many times. The girl even canceled the order for no reason.

Is the driver obliged to help the girl with her luggage? It can be seen from this incident that the girl unilaterally canceled the order only because the driver didn't help her with her luggage. I think maybe that girl is a spoiled child, self-centered, and she can't understand the driver, running such a long distance and waiting for her for such a long time. She only thinks that others should take her luggage from her own point of view, so if others don't, the girl will cancel the order.

Is it appropriate to cancel the order unilaterally? I think for some online booking platforms, passengers may have the right to cancel the order unilaterally, but from the perspective of communication between people, the driver has made a commitment to this order after running so far and waiting for so long. As a girl, since she has placed an order, she should keep her promise and should not break the contract or cancel the order halfway. Therefore, regardless of whether there is such a regulation on the online booking platform, I think that since both parties have placed an order, they should complete the cooperation.

I hope to understand the difficulties of others. I think each of us is trying to live in this society. Everyone has difficulties in life. Although the girl may find it difficult, as a bus driver, she runs so far and waits so long just to earn some hard money. This girl is only from her own point of view, regardless of other people's feelings, so she is not worthy of respect.