What if I can't return the room I booked online?

1, call 123 15 to complain to the Consumers Association, which will help guide the specific functional departments to handle it;

2, to the industrial and commercial departments, industry management departments and related institutions to report complaints.

3. Bring a lawsuit to the local people's court.

Generally to check out the method is:

1. If you made a reservation in official website, you can cancel it directly in official website.

2. If you book on a third-party platform, you can also cancel the order on the corresponding platform webpage, but some platforms may deduct the fee when applying for cancellation after booking the hotel;

3. Call the hotel front desk directly and ask its staff to help cancel the reservation.

To book a hotel refund online, you can try:

1。 Contact the hotel directly to make a reservation. This method does not need to pay in advance, so it does not involve change of visa and refund. However, if you need to keep the room, you need to provide a deposit. If you don't check in on the same day, you will be deducted on the first night.

2。 If you book hotels online, most of them are non-cancellable or non-refundable. At this time, if you don't check in, you will generally deduct the first night's room rate and refund the rest. If you want to unsubscribe, you should consult which customer service you set up on which website, but this kind of unsubscribe also depends on the platform, because it is not recommended to set it in advance;

3。 If you don't support canceling the order, you can only ask customer service for help, because the money is still on the online platform and there is no account in the hotel. If you agree to cancel the reservation, it means that the hotel has the ability to sell the returned room again. If you don't agree to cancel the reservation, the hotel is still uncertain.

I hope the above content can help you. If in doubt, please consult a professional lawyer.

Legal basis:

Article 35 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests

The people's court shall take measures to facilitate consumers to bring lawsuits. Disputes over consumers' rights and interests in accordance with the provisions of the Civil Procedure Law of People's Republic of China (PRC) must be accepted and tried in a timely manner.

Article 39

Disputes over consumers' rights and interests between consumers and business operators can be resolved through the following channels:

(a) negotiated settlement with the operator;

(2) Requesting consumers' associations or other mediation organizations established according to law to mediate;

(three) to complain to the relevant administrative departments;

(four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration;

(5) bring a lawsuit to the people's court.