How to refund the deposit of "Yilong Hotel"? Answers to frequently asked questions about margin.

You need to pay a deposit to use some services of eLong Hotel. Can I get a refund after paying the deposit? This is a question that many users are asking. Below, I bring you answers to frequently asked questions about the deposit. Let's get to know it together!

After you check in, Crocodile will check your check-in information with the hotel in time. After confirmation, Crocodile will submit an application for releasing the deposit to the bank in time for the order guaranteed by the credit card.

The unfreezing of credit card guarantee can be divided into three types.

1. Cancel the order and trigger the unfreezing application.

2. After you stay in the hotel, the first night's guaranteed room rate order will trigger the unfreezing application.

3. The full room rate guarantee order will trigger the unfreezing application after you check out.

The thawing time of various payment methods is different.

Alipay and WeChat: The refund application will be received within 4 working days from the next day.

Domestic credit card: 3~5 working days after submitting the refund application;

International credit card: 65438+ 0~20 working days after submitting the refund application;

If your deposit has not been paid after the above time limit, please contact the manual customer service in time and we will handle it for you as soon as possible.

Frequently asked questions about the deposit of Yilong Hotel

Why do credit card guarantors receive debit messages?

Because we submitted an application to the bank and frozen the corresponding quota. This part of the money is still in your account, but I can't get it out for the time being. The message you received is a reminder message from the bank. After checking out, the guarantee amount will be unfrozen or refunded.

Why do you need to pay at the front desk when the guarantee order has already paid the room fee?

Hello, guarantee is just a way of booking. In fact, you still need to pay the room rate at the hotel front desk. If you use Alipay and WeChat to guarantee, it will be returned to your Alipay account within 3- 15 working days after the order is settled. Credit card guarantee means releasing your guarantee amount within 35 working days after checkout.

Why provide a guarantee?

Dear, because when the room is tight, in order to reduce the number of reservations, the hotel will ask for credit card guarantee. If the guest fails to check in as scheduled, the hotel will deduct part or all of the room rate as liquidated damages.

Usually, the situations that need to provide guarantee are as follows:

Tourist peak season or hot spots;

B. Hotels during exhibitions or national holidays;

C. the stay time exceeds the hotel limit, etc.

Do I need to pay the room rate when I prepay the order to the front desk of the hotel?

Prepaid orders are marked with the word "prepaid" in front of the products. This kind of order pays the room rate directly online, and there is no need to pay the room rate after arriving at the hotel. The hotel only charges the corresponding amount of deposit. In general, the price of prepaid products is more favorable. I suggest you order such products!

What's the difference between guarantee and advance payment?

The guarantee is that you need to pay the room rate normally when you arrive at the hotel. We will refund the deposit to you after you check in or check out. If you don't check in as scheduled, the hotel will deduct the corresponding room fee according to the guarantee rules at the time of booking.

Prepayment means that you have paid the room rate, and you only need to pay the deposit at the hotel front desk.