Rectification measures after hotel waiters served the wrong dishes

What should I do if I serve the wrong dish?

In the process of eating, we often encounter the situation that the waiter serves the wrong dish because of a moment's negligence. Some people may "play dumb" and eat the wrong food, while some guests will call the waiter to ask about the specific situation, fearing that other people's food will eventually be included in their own bills.

If the correct operating procedures are followed, guests can completely refuse to pay the bill. Because it must be the waiter's fault to serve the wrong food, even if the guests have eaten it, they don't have to pay for the waiter's mistake.

So the waiter must first apologize to the guests for his mistake. If he is not eaten by the guests, he will send the dishes to the ordering table after apologizing and obtaining the consent of the guests. If he has already eaten, he will send the food to the order table again.

After serving the wrong dish, the restaurant will fine the waiter who made the wrong operation, but under normal circumstances, the restaurant will only fine the waiter according to the cost price of the dish. This way of deducting money should also bear the relevant losses because of the waiter himself.