Traditional Culture Encyclopedia - Hotel accommodation - What is the telephone cashier doing in An Deyu Hotel?
What is the telephone cashier doing in An Deyu Hotel?
1, correctly grasp the demand and supply of hotel rooms on that day, understand the arrival and departure of guests on that day, check the status of rooms, and do a good job in room allocation. 2. Warmly receive guests, go through various formalities, and arrange the check-in registration of VIp guests and conference guests in advance. 3. Receive and process reservation information. 4. Be familiar with all kinds of telephone numbers commonly used and important in work, ensure smooth communication and make records. 5. Be responsible for checking the guest's account and collecting accommodation fees in the form of cash or transfer, credit card, etc. 6. Classify the guest bills, input them into the computer in time and keep them properly. 7. Do a good job in the registration and custody of valuables and the storage and extraction of luggage.
People who have the following points are not suitable to be cashiers. For those who can't stand working long hours, cashiers are at risk of repetitive strain, because they usually need to move repeatedly, such as entering information on the keyboard or moving products on the scanner. It also includes the physical fatigue of standing on one foot for several hours in one place. Usually, people with poor organizational skills need to collect money from cashiers, so they need strong sorting ability to sit still when they encounter peak traffic. People with poor basic computing skills.
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