How to be a good waiter?

1, do things seriously.

If a person wants to gain a foothold and develop in an organization, it is important for everyone to recognize him as a proactive, down-to-earth and conscientious person. When dealing with the work assigned by the organization, you should not be lazy, slippery or procrastinating. We should take the initiative to fulfill our responsibilities and try to make it difficult for others to find faults.

2. research business.

You should have a strong thirst for knowledge, never relax your business study for a moment, be proficient in learning and become the backbone or "top" in a certain field.

3. Habitual constraints.

Abide by the laws and regulations of the state, resolutely implement the rules and regulations of the unit, and never violate the established moral concepts and codes of conduct. The so-called constraint is to limit yourself within the prescribed scope.

4. Be polite.

We should cultivate the good habit of respecting customers, put ourselves in their shoes, work sincerely for customers, and accept customers' criticisms humbly and sincerely.

5. Obey the leader.

Decisions and instructions of superiors must be unconditionally obeyed, and habits should be formed, even if you don't understand them, you should conscientiously implement them. There is an important principle in management, which is called obedience principle. That is, subordinates must obey the orders of their superiors and have no right to judge the right or wrong of their instructions. The right or wrong of the superior can only be decided by the superior.

6. unite colleagues.

Colleagues should live in harmony, don't make enemies, don't hate, and through your efforts, there will be a good atmosphere of mutual care, love and help around you.

7. Keep a secret.

What does the novice waiter start to do?

We usually send waiters to deliver food on the first and second day of training. In foreign countries, this job is called running, in order to let the waiter remember the table number.

After the waiter gets used to the table number, he will give the waiter a few tables.

You must learn to give the menu to the guests (from top to bottom, open the menu and send it to the guests). You must learn to introduce menu, weight, suggestions, seasonal food and wine, otherwise guests will often order inappropriate wine or simply order the cheapest one.

When writing a menu, you should learn to remember who ordered what. I don't like my waiter asking "Who are you?" When delivering food. You can draw a table on the menu to indicate the location, you can take notes, you can use numbers to represent the person who ordered, but you just can't forget what others ordered.

I will expect my waiter to ask the guests about their current meal sometimes.

I will expect the waiter to confirm that the guest's water glass and wine glass are never less than half.

I hope the waiter will serve at least three dishes at the same time.

I would expect the waiter to take away the dishes gracefully instead of stacking them on the table.

I expect the waiter to have the ability to improvise. For example, if you spill something on someone else's clothes, you can say: I'll pay for your dinner tonight with my own salary and help you dry clean your clothes and deliver them to your home (of course, everyone makes mistakes, and restaurants should not let waiters claim compensation, but this statement is more acceptable to guests.

How to be a good waiter in a restaurant

1, diligent. Work under the leadership of the restaurant manager, do a good job in table reservation, zero reception service and sanitation and cleaning. Keep the restaurant clean, so that there are no mosquitoes and flies, no dust, no sundries and no peculiar smell, and the tableware and cookers are clean and intact.

2. Seriously. Do a good job of pre-meal preparation, check whether the restaurant equipment and tableware are in good condition, equip the utensils according to the requirements of the specification, arrange the table type and beautify the environment.

3, cultured. Polite and hospitable. Greet, send and serve with a smile, and patiently answer questions raised by diners.

4. The appearance is dignified and generous. Pay attention to personal appearance, keep your clothes clean, comb your hair, stand up straight and smile.

5. Be strict with yourself. Strictly implement service specifications and operational procedures, and grasp the timing of serving. Serve in turn according to the types of dishes. It is necessary to accurately and clearly quote the name of the dish, introduce the characteristics of the meal actively, and master the speed of serving.

6. Work actively and cautiously. After the guests have finished eating, they will issue a "meal list" in time to collect the meal fee. The accounting unit should take the initiative to ask the relevant personnel to sign, so as to avoid wrong receipt or "missing the bill".

7. Be responsible. After the guests leave, count the tableware items in time, scrub them clean and keep them clean. If the guest's belongings are found, they should be handed over to the restaurant supervisor (manager) or the service desk and handed over to the guest as soon as possible.

8. Modesty. Constantly summarize and improve the service work, and constantly improve the service work according to the questions and opinions put forward by the dining guests.

How to be a good waiter

Face the reality, don't preach the truth, and grasp your future.

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When we pursue our ideals, of course, we can't ignore the practical problems. The most perfect thing is to combine ideal with practice.

Find a job that you like best. When there is a gap between ideal and reality, you should go in three steps.

1) Facing the reality, as long as you have enough food and clothing and a certain income, you can get material enjoyment from it.

2) Proceed from reality and do what you least like. Do the work you don't like "well enough", and then talk about what ideal to pursue.

3) Gradually realize your ideals, do the work you least love, and work hard on the work you don't love.

Earn enough money, solve the problem of eating, and then do your favorite job. . . .

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Ideal and reality can have both. But you must have a plan, you must pay, and you must stick to it.

360 lines, each line is the best, so we can't say what work is good and what work is not good.

Many people who make achievements actually start from small things and succeed only after hard work.

As long as you like a job and it is especially suitable for you, it can give full play to your strengths.

So, this is a good job. I don't quite agree with not looking for a job. It is certainly good to be able to choose a job at the same time as employment.

However, in the severe employment situation, it is difficult to choose a job at the same time.

In this case, it may not be a good thing to find a job first and then choose a job. In this process, you will find that you have accumulated a lot of social experience.

I have accumulated a lot of professional skills, but now I pay more and more attention to experience. So accumulate experience first,

This will also help you find a better job in the future. Work, practice, save, and develop on your own under certain conditions.

It should be said that it is not easy to do any job, as long as you work hard, you can do it well!

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Wish you success!

How to be a good waiter?

First, learn to deal with guests easily.

1, the waiter keeps smiling;

2. Treat old customers with courtesy and respect;

3. Appear when the guests need it most;

4. Never embarrass the guests (empathize)

Second, overcome service barriers.

1, overcoming personality disorder

Good guy: speak softly; Avoid talking loudly and quickly.

Personality suspicion: it is not easy to trust people; Avoid being impolite and vague.

Arrogant personality: easy to look down on people; Don't be conceited when you speak, use disrespectful words.

Shy guests: introverted; Avoid casual jokes.

Impatient guests: often complaining and emotionally unstable; Avoid being as impatient as the other party, otherwise it will easily lead to contradictions.

Silence: I don't like talking to people; Avoid ignoring and snubbing each other.

FIT: Random; No matter what, remind me in a caring tone.

Difficult guests: nitpicking and keeping a straight face; Avoid speaking out of proportion to avoid falling into a quarrel.

2. Overcome language barriers

First, seven taboos: avoid looseness, avoid urgency, avoid emptiness, avoid horizontal emptiness and avoid slipping.

B, four noes: not rude, not mean, not impatient, not mean.

3. Overcome psychological barriers (practice)

A, I am an excellent service staff!

I believe I can do my job well!

C, there are many friends around me who care about me!

No matter what happens, I can keep a warm and cheerful attitude to serve the guests!

E, the purpose of my work here is to show my value, not to enjoy!

Third, maintain self-control

1. When you are in a bad mood, don't vent your emotions on the guests (control your emotions).

When guests criticize our work and embarrass us, we should be calm (keep calm).

When the guest is impolite to us, we should not answer blows with blows, but solve the problem politely, profitably and restrained.

4. When there are many guests and heavy workload, attention should be paid to service attitude and work efficiency (busy but not chaotic).

5, when the reception guests less, less workload, should pay attention to strengthen discipline (idle but not lazy).

6. Control the excessive expansion of selfish desires and don't do something that will be hated for a long time (lead an honest and clean life).

7. In the communication with colleagues and superiors, you should be calm. In case of contradiction or quarrel, be patient and calm (comity three points).

8. Be polite to others and observe discipline (be strict with yourself) in daily work and life.

Fourth, establish a sense of service

1, service is not divided into internal responsibilities.

2. All the guests are the first.

3. Service should be good for bad.

4. Being competitive will lose friends.

Five, has six characteristics.

1, outgoing enthusiasm;

2. Strong language skills and persuasiveness;

3, high flexibility, can make appropriate responses according to different environments;

4. Have certain moral cultivation;

5. Strong aesthetic consciousness;

6. Be enterprising and innovative.

References:

Service skills

How to be a good hotel waiter

You can do everything well with your heart, be positive, smile more, have a strong sense of responsibility and work hard. I think you can be an excellent waiter.

A person who can bear hardships without complaining, be diligent without caring about gains and losses, have a job in his eyes, be polite to his guests, express gratitude and respect for their opinions or suggestions, be able to work happily, go to work without personal feelings, and take the tasks assigned to him as a kind of exercise for himself and conscientiously complete them. People with this idea will soon be promoted or work in a bigger place.

Positive, diligent, enthusiastic, studious, responsive, good at observing customer needs, high efficiency, respect for superiors, and establish the concept of customer first. For customers, with a sincere smile, welcome them, send them away, cordial and enthusiastic. As long as it is sincerely engaged in the service industry and loves it. You must like it! Be careful when you do things, especially small details, often small moves can move people. Put yourself in the customer's shoes and be as convenient as possible. Interpersonal relationship, eloquence and service attitude are all right as long as these three points are done well! Be polite, then get familiar with the place where you work, and be sure to find the right direction! Secondly, don't be late for work.

How to serve well

2 1 century is an era of emphasizing service and paying attention to customers, because service is the basis of marketing and the real bridge and link between products and markets. The reputation of a bank is rooted in the quality of service it provides. Excellent service quality is not only a specific requirement for banks in the development of market economy, but also an important part of banks' core competitiveness, which greatly affects their future profitability.

First, do a good job of service.

Duty service is an unexpected and reasonable service, and it is also a service that we should do well. It is a service that customers can provide when they need it, which occupies the vast majority of our daily work. Such as daily business processing, product marketing, customer reception, etc. It is precisely because of the routine and repetition of these tasks that we may ignore some details that should be paid attention to, and sometimes we will cause customers' dissatisfaction or even complaints because of improper handling.

1. Sincerely respect and pay attention to customers, and quickly respond to customer needs.

All staff providing services to customers should establish a comprehensive, correct and scientific service concept, truly regard customers as gods, respect customers' choices and privacy, attach importance to customers' feelings, put themselves in customers' shoes and handle business and solve difficulties for customers. Actively respond to the various demands put forward by customers in service work and business handling, and solve them quickly; If it is difficult to close the case at that time, ask for instructions immediately and ask for help in many ways to make customers feel at home.

2. Pay attention to every service detail.

Details determine success or failure. Pay special attention to details in service work. In our daily work, our professionalism is reflected in details such as dress, appearance and the use of civilized language. A smile, a gesture and a greeting can make customers feel warm. Being able to provide customers with "one-stop" service, being responsible for the first question and the first conclusion, and reflecting our professional level in detail is the basic work of our refined service.

3. Provide excellent service environment and convenient service measures.

Modern consumers pay more and more attention to the consumption environment and convenience. It is necessary to pay attention to the construction of internal and external environment, increase the investment in hardware facilities and software conditions of outlets, and provide customers with a more warm and comfortable environment. In addition to providing comfortable seats, filling single tables, reading glasses and other traditional convenience measures, we should also provide water dispensers, newspaper columns and even coffee, candy, small gifts and so on. , but also pay attention to provide special facilities for special customers (such as the disabled).

Second, do enough extra services.

Extra service is an unexpected and reasonable service, which is a service that customers have needs but have no expectations. If this part of the service is not done well, the customer will not blame it; If it is done well, customers will be very satisfied and form a certain degree of customer loyalty. At present, we can provide three kinds of additional services: value-added services, customized services and personalized services.

1. Value-added services

On the basis of providing basic services, additional services provided for maintaining and increasing the value of customers' assets are value-added services. Financial salons and various financial lectures are good forms for the Bank to provide value-added services. Through our business relationships with funds, securities, insurance and other industries, we invite relevant professionals or our financial experts to give lectures and exchanges on issues that customers care about, which not only strengthens our contact with customers, enhances our feelings, but also meets the needs of customers to improve their financial management ability and achieves a win-win situation.

2. Customized services

When the customer's banking products are about to expire, the account manager will remind them in time by email, SMS, telephone and other forms, which is customized service. This kind of customized service is not requested or reserved by customers in advance, but is provided voluntarily and spontaneously by staff through comprehensive contact with customers according to relevant information provided by customers. This service form not only protects the interests of customers to the maximum extent, but also embodies the meticulous service work.

3. Personalized service

Personalized service is a unique service tailored for customers according to their special identity, personality and hobbies. This unique service will satisfy customers. We have a high-quality customer who has a soft spot for funds. We will provide him with fund information collected through various channels for his investment reference. He was very moved. He regularly bought funds from our bank and became a loyal customer.

Third, do a good job of service beyond imagination

The service beyond imagination is unexpected and unreasonable, which is unexpected by customers or even "no demand". It is not really unnecessary, but it is not realized, or it is the subconscious need of customers. ......

How to be a foreman in a restaurant?

The foreman simply means to lead the staff to work, mainly to supervise the staff, to be responsible for the big problems in the work and some problems of customers, and to make the service work more perfect. So how to be a good foreman:

Steps/methods

1. Be responsible for the supervisor of the food and beverage department, carry out the supervisor's work instructions and report to him.

2. Enjoy the authority stipulated by the foreman, be responsible for the on-site management and supervision of employees in the area, and lead employees to do a good job in cleaning and reception services in this area according to the service standards and quality requirements of restaurants.

3, on-site inspection, supervision of etiquette, appearance, attendance, discipline, health and other work quality and food preparation. Make records, make rewards and punishments decisions and report to the supervisor.

4. Be familiar with the service procedures and operation specifications of dining tables, private rooms and banquets, and assist the waiters to complete the work at any time during the meal and promptly correct and guide the problems found.

5. Be familiar with the details of hotel services and restaurant products, lead local employees to promote hotel products such as drinks and dishes, and help solve difficult problems.

6. Be responsible for the collection, distribution, loss and reimbursement of materials in the region, and regularly check and count all kinds of equipment, property and articles in the region to ensure that they are in good condition.

7. Assist the supervisor to hold regular pre-shift meetings and business meetings, rationally allocate the work of employees, set areas, personnel, posts and responsibilities, be hard-working and care about the employees' thoughts and living conditions, and set an example by taking the lead.

8. Implementation of briefing system:

(1) convey the work instructions and quality requirements of the superiors, summarize the deficiencies and disciplinary phenomena in service work, praise the advanced, correct the deficiencies, and notify the reward and punishment decision.

(2) Check the attendance discipline of gfd.

(3) Appointment notice, food training and work arrangement.

(4) Upload and issue orders to coordinate the cooperation and unity between the team and the employees of the department.

9. Accept and assist the supervisor's training work, and lead employees to continuously improve the comprehensive quality of business skills.

10, linen washing should be in place in time, and the quantity of sending, receiving and keeping should be consistent. Complete other tasks assigned by superiors.

How to be a good waiter

First, learn to deal with guests easily.

1, the waiter keeps smiling;

2. Treat old customers with courtesy and respect;

3. Appear when the guests need it most;

4. Never embarrass the guests (empathize)

Second, overcome service barriers.

1, overcoming personality disorder

Good guy: speak softly; Avoid talking loudly and quickly.

Personality suspicion: it is not easy to trust people; Avoid being impolite and vague.

Arrogant personality: easy to look down on people; Don't be conceited when you speak, use disrespectful words.

Shy guests: introverted; Avoid casual jokes.

Impatient guests: often complaining and emotionally unstable; Avoid being as impatient as the other party, otherwise it will easily lead to contradictions.

Silence: I don't like talking to people; Avoid ignoring and snubbing each other.

FIT: Random; No matter what, remind me in a caring tone.

Difficult guests: nitpicking and keeping a straight face; Avoid speaking out of proportion to avoid falling into a quarrel.

2. Overcome language barriers

First, seven taboos: avoid looseness, avoid urgency, avoid emptiness, avoid horizontal emptiness and avoid slipping.

B, four noes: not rude, not mean, not impatient, not mean.

3. Overcome psychological barriers (practice)

I am an excellent service staff!

I believe I can do my job well!

C, there are many friends around me who care about me!

No matter what happens, I can keep a warm and cheerful attitude to serve the guests!

E, the purpose of my work here is to show my value, not to enjoy!

Third, maintain self-control

1. When you are in a bad mood, don't vent your emotions on the guests (control your emotions).

When guests criticize our work and embarrass us, we should be calm (keep calm).

When the guest is impolite to us, we should not answer blows with blows, but solve the problem politely, profitably and restrained.

4. When there are many guests and heavy workload, attention should be paid to service attitude and work efficiency (busy but not chaotic).

5, when the reception guests less, less workload, should pay attention to strengthen discipline (idle but not lazy).

6. Control the excessive expansion of selfish desires and don't do something that will be hated for a long time (lead an honest and clean life).

7. In the communication with colleagues and superiors, you should be calm. In case of contradiction or quarrel, be patient and calm (comity three points).

8. Be polite to others and observe discipline (be strict with yourself) in daily work and life.

Fourth, establish a sense of service

1, service is not divided into internal responsibilities.

2. All the guests are the first.

3. Service should be good for bad.

4. Being competitive will lose friends.

Five, has six characteristics.

1, outgoing enthusiasm;

2. Strong language skills and persuasiveness;

3, high flexibility, can make appropriate responses according to different environments;

4. Have certain moral cultivation;

5. Strong aesthetic consciousness;

6. Be enterprising and innovative.

How to do a good job in service industry

The service industry must first learn the minimum etiquette. What the service industry needs is thick skin, sweet mouth, attitude problem, smile, walking posture and service language. These are all compulsory subjects. As long as you have the ability in the service industry, there is a lot of room for improvement. As long as you can convince the public, you can at least be more relaxed in the service industry than in other industries and have more opportunities to be a white-collar worker. Service industry, as its name implies, is to work hard on service. Services: pre-sale, in-sale and after-sale sales: from inquiry to payment, it is necessary to explain the product introduction such as the efficacy of goods to customers in detail with a smile, which involves many skills, and it is not realistic to list them one by one. The only way to say it is to smile at the service, introduce it in detail, and don't be bored. -Summary: The service industry is mainly service, which is the most basic service. You know etiquette, dress is also very important, as well as tone and intonation. If you are doing business, in addition to the above, you should also pay attention to the rationality and humanization of sales model and commodity placement, and don't let customers get lost. At the same time, you should have the following qualities: six abilities: 1, communication skills. In order to understand the interaction of employees within the organization and listen to the voices of employees, a manager needs to have good communication skills, among which listening is the most important. Only in this way can subordinates not alienate themselves from Germany or dare to put forward constructive suggestions and requirements. Managers can also know whether their communication skills are successful through their subordinates' sense of identity, understanding and * * *. 2. Coordination ability. Managers should be sensitive to the emotions of their subordinates and establish channels for persuasion and venting. Don't wait until the opposition deepens and the contradictions expand before rushing to deal with them. In addition, managers should resolutely solve serious conflicts or contradictory events that may expand the opposite. Even when the situation is unclear, we should take immediate measures to cool down and use appropriate and effective strategies to resolve conflicts immediately after we understand the situation. As long as we master the preemptive right and the initiative to eliminate contradictions, any form of opposition can be easily solved. 3. Planning and integration ability. Managers' planning ability focuses not on short-term strategic planning, but on long-term planning. In other words, a good manager must have a vision, have a vision, can't see the present but can't see the future, and let employees know the company's vision in time, so as not to let employees lose their way. Especially in decision-making and planning, we should properly use the integration ability, effectively use the wisdom of subordinates and existing resources, and avoid manpower waste. 4, decision-making and execution ability. In the democratic era, although there are many things suitable for collective decision-making, managers often have to make independent decisions, including allocating work, coordinating manpower and solving employee disputes. This often tests the decision-making ability of managers. 5. Training ability. Managers must be eager to have a strong work team, therefore, cultivating outstanding talents has become an important task for managers. The management skills that managers need are: 1. Technical skills Technical skills refer to the understanding and proficiency of a special activity, especially activities involving methods, processes, procedures or technologies. Including professional knowledge, analytical ability within the professional scope and the ability to flexibly use the professional tools and skills. Technical skills are mainly related to things (processes or tangible objects). 2. Personnel skills Personnel skills refer to a person's administrative ability to work effectively as a team member, to establish cooperative efforts in the team he leads, that is, cooperation and teamwork, to create a good atmosphere, and to enable employees to freely express their personal views without scruple. Managers' personnel skills refer to the leadership, motivation and communication skills that managers should have to accomplish organizational goals. 3, ideological skills 4, design skills Design skills refer to the ability to solve problems in various ways that are beneficial to the interests of the organization. Top managers, in particular, should not only find problems, but also have the ability to find practical solutions to them like excellent designers. If managers can only see the existence of problems and people with problems, they are unqualified managers. Managers must also have the ability to find feasible solutions according to the current situation. The relative importance of these skills to managers at different management levels is different. The importance of technical skills and personnel skills depends on the organizational level of managers. ......