How to write the performance of guest room front desk?

Customer service, occupancy rate and customer satisfaction, teamwork and coordination ability.

1. Customer Service: Describe the situation that you provided quality customer service during your work at the front desk of the room. It can include actively welcoming and receiving guests, answering their questions and needs, handling their complaints and doubts, and ensuring that guests get a satisfactory service experience during their stay.

2. Occupancy rate and customer satisfaction: explain your contribution to the hotel occupancy rate and customer satisfaction during your work at the room front desk. You can mention your efforts to improve the hotel occupancy rate, such as attracting more guests to choose hotels through effective reservation management and customer relationship maintenance. It can be described that you can improve customer satisfaction and get customers' praise and return rate through active communication and problem-solving skills.

3. Teamwork and coordination ability: emphasize your teamwork and coordination ability in the front desk of the room. You can describe your close cooperation with other departments, such as effective communication and coordination with housekeeping department, administration department and maintenance department to ensure that guests' needs are met in time. You can mention your work arrangement and resource allocation during the busy period to ensure the efficient operation of the guest room front desk.