Traditional Culture Encyclopedia - Hotel accommodation - Frequently asked questions and answering skills at the interview front desk
Frequently asked questions and answering skills at the interview front desk
1. Why did you choose to work at the front desk?
I've always been interested in front desk work. I think it can not only give me rich career development space, but also make me accumulate in public relations. More importantly, it can help me learn new things and expand my knowledge.
2. How to deal with the relationship with superiors and subordinates at work?
This belongs to the coordination part of the front desk work.
For superiors: clerks should maintain the prestige and image of leading members in their work, respect leaders and actively cooperate with them; To maintain internal unity of the leading group, the work of asking for instructions or reporting should be carried out in strict accordance with the division of responsibilities of leading members, and no words, gossip or angry words that are not conducive to unity should be asked.
For subordinates: individuals can have heart-to-heart talks, express their opinions in an equal capacity, in a consultative way and in an exploratory tone, solicit the opinions of the other party, seek the best solution to the problem, and convey their opinions to the other party in a suggested attitude and humble language, thus achieving the purpose of coordination.
Please introduce yourself first.
A: Most people answer this question too many times. They just say their name, age, hobbies and work experience, which are all on their resumes. In fact, what companies want to know most is whether job seekers are qualified for this job.
Including: the strongest skills, the deepest knowledge learning, the most positive part of personality, the most successful things done, the main achievements and so on. These can have nothing to do with learning, or they can be related to learning, but only by highlighting positive personality and ability to do things will enterprises believe it.
4. What shortcomings do you think you have?
A: It can be said that people with junior qualifications and inexperience will be lacking in their work. Secondly, sometimes you are impatient, and people who are inefficient are often more anxious. However, I usually try to calm my emotions, learn to listen and slowly change my occasional impatience.
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