Responsibilities of the general manager of chain hotels

Responsibilities of General Manager of Chain Hotel (Total 17)

In the ever-changing modern society, the frequency of job responsibilities is gradually increasing, which includes the scope of work, the responsibility to achieve work goals, the working environment, job qualifications and the relationship between posts. I believe many friends are very upset about formulating job responsibilities. The following is the job responsibilities of the general manager of the chain hotel (GM 17) that I sorted out for reference only. Let's have a look.

Responsibilities of general manager of chain hotels: 1 1. Preside over the daily operation and management of the hotel, organize and implement the company's resolutions, and complete the company's annual plan and development plan;

2. Put forward constructive suggestions on the daily work of the hotel, improve the management quality of the hotel, and expand and maintain the hotel customers;

3. Organize the formulation of the company's annual plan and annual budget to ensure the realization of the company's business objectives;

4. Supervise the Finance Department to improve the company's financial management system, strictly abide by financial discipline, do a good job of increasing income and reducing expenditure, and realize the preservation and appreciation of existing assets;

6. Establish a unified and efficient organizational system and working system of Quanjian Company;

7. Ensure good communication between the company and government departments, relevant enterprises and institutions, foreign companies and other important levels;

9. Accept the company's KPI assessment and complete the company's regular assessment index requirements.

Responsibilities of general manager of chain hotels: 2 1. Be fully responsible for handling all the affairs of the hotel and lead all the staff to achieve all the goals set by the hotel;

2. Formulate the business direction and management objectives of the hotel, including formulating a series of rules and regulations and service operation procedures.

3. Establish and improve the organizational system of the hotel to make it reasonable, streamlined and efficient.

4. Improve various financial systems. Read and analyze the daily and monthly supervision of the finance department, do a good job in cost control,

5, focus on regular inspection of public places and departments, check the quality of service, and convey the inspection results to relevant departments;

6. Hotel maintenance;

7. Maintain good relations with people from all walks of life, establish the image of the hotel, and receive important guests on behalf of the hotel;

8. Guide discipline, cultivate talents and improve the service quality and staff quality of the whole hotel;

Responsibilities of general manager of chain hotels: 3 1. Be fully responsible for the operation and management of the hotel, formulate the medium and long-term development strategy and annual business plan of the hotel, coordinate and integrate resources to achieve the annual business objectives;

2, according to the profit indicators and work issued by the head office, formulate the hotel's operating budget, and guide the finance department to do a good job in cost control and financial budget. , and check and analyze the monthly business situation;

3. Review and report the annual financial budget of the hotel, and issue annual work indicators to all departments;

4. Establish hotel management system and improve relevant rules and regulations;

5. According to the development direction of the company, hold company meetings regularly to guide the work of various departments;

6, master the methods and steps to control and deal with all kinds of emergencies, properly handle all kinds of emergencies;

7. Guide the hotel's training, train and build hotel staff, and improve the service quality and staff quality of the whole hotel;

8. Promote brand and value propaganda measures, be responsible for the public relations between the hotel and people from all walks of life, and establish the image of the hotel.

Responsibilities of general manager of chain hotels 4 1. Formulate the business plans and development norms of the hotel at all stages, formulate management objectives and organize their implementation;

2, supervise the hotel's rules and regulations, service operation procedures according to the group standard;

3, research and grasp the market changes and development, formulate the price system, and implement the marketing plan;

4. Be fully responsible for hotel market expansion, human resources development and financial work plan;

5, responsible for the reception of important guests, maintain extensive contact with all walks of life, and create a good internal and external image;

6. Be responsible for the training and use of middle-level and above managers, supervise all training work, and improve the quality of employees at all levels;

7. Regularly check the work of various departments, check the service quality and attitude of employees, and solve problems in time when found;

8, care about subordinates, and strive to improve the living conditions of employees, so that employees have a high degree of cohesion and enthusiastic service attitude;

9. Preside over regular staff meetings and department manager meetings;

10, read and analyze various financial statements, and urge all departments to do a good job in cost control;

1 1. Strengthen hotel maintenance and safety management;

12, responsible for recruitment, assessment, rewards and punishments, promotion, etc. Hotel managers;

13, complete other work temporarily assigned by the superior.

Responsibilities of the general manager of chain hotels. Formulate the hotel's business strategy and policy, organize the formulation and implementation of the hotel's annual business objectives and business plans, and ensure that the hotel and its affiliated projects operate as planned;

2. Highly sensitive to the dynamics of the hotel industry, able to make the hotel business development plan according to the market, and make timely adjustments according to market changes to ensure the maximum profit of the hotel;

3. Proficient in the actual operation and management of hotel departments (rooms, engineering, lobby, restaurant, sales, etc.). ); Responsible for the planning and design, equipment, facility configuration and interior design of brand hotels.

4. Establish and improve the hotel's organizational system, rules and regulations, and service operation process to make it reasonable, streamlined and efficient. Preside over the weekly inspection report of the general manager's office meeting, and make key comments and explanations on related issues.

5. Improve various financial systems. Read and analyze the daily and monthly supervision of the financial department, and do a good job in cost control and financial budget.

6. Be responsible for the construction of the hotel management team, the recruitment and assessment of personnel, and decide the establishment, staffing, rewards and punishments and promotion of the hotel organization.

7. Understand the operation modes of well-known hotel management companies at home and abroad, and be fully responsible for the management of hotels and related comprehensive properties.

8. Maintain good relations with people from all walks of life, establish the image of the hotel and receive important guests on behalf of the hotel.

Responsibilities of general manager of chain hotels 6 1. Be fully responsible for handling the overall work of the hotel, lead all staff to work hard, complete the goals set by the hotel, and do a good job in the departments directly in charge.

2. Formulate hotel management policies and objectives, take the lead in formulating rules and regulations and service operation specifications, stipulate the responsibilities of employees at all levels and supervise their implementation, preside over hotel meetings, and examine and approve important internal and external documents of the hotel.

3. Responsible for planning and building corporate culture and creating a good corporate culture atmosphere.

4. Take the lead in formulating the price list of hotel services, making market expansion plans, checking the business progress and the completion of business plans, and striving to make the hotel business run smoothly.

5. Establish and improve the hotel organization system, make it reasonable, streamlined and efficient, coordinate the relationship between departments and subordinates, and create an efficient hotel work system.

6. Improve the reporting system. Read and analyze daily, weekly and quarterly reports; Check and analyze the monthly business situation; Supervise and supervise the financial department to do a good job in cost control and financial budget; Check income and expenditure, check accounts receivable and accounts payable, and guide financial management.

7, focus on regular patrol public * * * places and departments, check the quality of service, leading the quality inspection work.

8. Maintain good relations with people from all walks of life, establish a good hotel image, and receive important guests on behalf of the hotel.

9. Do a good job in ideological and political education and build an excellent and United management team. Lead by example, care for employees and enhance hotel cohesion.

10, guiding the training work, cultivating talents, guiding the work of various departments, and improving the quality of hotel employees and service quality.

1 1. Responsible for the maintenance and safety management of hotel facilities and equipment.

12. Recruit, appoint and recall employees below the director level (inclusive), and have considerable power to suggest the appointment and removal of assistant to the general manager. Decide on the institutional setup, staffing, important changes and personnel changes of the hotel. Lead the recruitment, assessment, reward and punishment, promotion and transfer of hotel employees at all levels.

13, responsible for communicating with government departments and maintaining good cooperative relations.

14, responsible to the board of directors of the company.

15, complete other work assigned by superiors.

Responsibilities of general manager of chain hotels 7 1. Responsible for the operation and management of the resort hotels under the group, and lead the employees of each branch to complete the work requirements of the hotel;

2. Strictly control the operating costs and expenses around the profit targets and work requirements issued by the headquarters;

3. Be responsible for the establishment, training and management of the hotel team to improve the service quality and staff quality of the whole hotel;

4. Be fully responsible for safety management, pay special attention to food hygiene and public security, and ensure the personal and property safety of guests and employees;

5. Daily communication and coordination with the company headquarters to ensure smooth and effective information;

6. Responsible for the public relations between the hotel and people from all walks of life, pay special attention to the reception of important guests, and create a good internal and external image;

7. Complete other tasks assigned by the company.

Responsibilities of the general manager of the chain hotel 8 1, fully responsible for the operation and management of the hotel;

2. Establish and improve the organization and management system of the hotel to make it reasonable, streamlined and efficient;

3. Responsible for achieving the hotel's operating income and profit targets;

4. Be responsible for making the hotel's operating budget and final accounts, and put forward the transformation and investment plan;

5. Implement the annual financial budget of the hotel and issue annual work indicators to all departments;

6. Supervise hotel maintenance and hotel safety management;

7. Responsible for the public relations between the hotel and people from all walks of life, and establish a good image of the hotel;

8. Do a good job in hotel organization, staffing and important personnel changes;

9. Guide the training work, cultivate talents, and improve the service quality and staff quality of the whole hotel.

Responsibilities of the general manager of chain hotels. Be fully responsible for handling the overall affairs of the hotel, and work together with all hotel staff to complete the goals set by the hotel on time.

2. Formulate the management objectives and policies of the hotel, including formulating various rules and regulations and service operation procedures, defining the responsibilities of managers and employees at all levels, and supervising their implementation. Make a market expansion plan and lead the sales department to carry out comprehensive promotion activities. Formulate a series of hotel prices, such as house price, gross profit of catering, ktv revenue and expenditure, hot spring entertainment center, sauna and other economic indicators and tasks. Read and analyze the monthly report in detail, check the business progress and plan completion, and take corresponding measures to ensure the smooth entry of hotel business into the river.

3. Establish and improve the organization and management system of the hotel, so as to rationalize and streamline it. Efficient. Preside over the weekly office meeting of the general manager's office. Read the fire control and quality inspection report, and give instructions and opinions on various issues. Communicate the relevant instructions, documents and notices of the government and the chairman (meeting), coordinate the relationship between various departments, and make the hotel have an efficient working system.

4. Improve the financial system of the hotel. Read and analyze various financial statements, check and analyze the monthly operation, urge the financial department to do a good job in cost control and financial budget, and check income and expenditure, accounts receivable and accounts payable.

5 regularly check the work of public places and departments, check the service attitude and quality, and find and solve problems in time.

6. Cultivate talents, guide the work of various departments and improve the service quality and staff quality of the whole hotel.

Responsibilities of general manager of chain hotels: 10 1. Fully responsible for the maintenance of software and hardware facilities, environmental sanitation, fire safety, the improvement of member service quality and the maintenance of outreach relations.

2. Deal with emergencies at the business site in time, and maintain and create a good order of the guild hall.

3. Properly handle customer complaints about environmental sanitation and service direction, and hand over other customer complaints to the sales department. And record the customer complaint handling process in detail, analyze the specific reasons, improve the existing work, pay a regular visit to members, and enhance member satisfaction and brand image.

4. Be responsible for the application of the relevant procedures of store operation, including but not limited to the application for policies, fees, purchases and seals.

5. Be responsible for controlling the operating costs of our store, and strive to reduce material loss, save labor costs and reduce management costs.

6. Coordinate with the coaching department and give timely feedback on the courses, coaching, teaching quality and other issues during the operation of the store.

7. Recruitment, training, supervision, management and assessment of the front desk of the guild hall.

8. Daily relationship maintenance and emergency public relations of external administrative organs and property departments.

9. Hold regular daily meetings, weekly meetings and monthly summary meetings to solve the problems raised in the meeting in time.

10, horizontal departmental communication and cooperation

1 1. Complete other tasks assigned by superiors.

Responsibilities of general manager of chain hotels 1 1 1. Responsible for the operation and management of the hotel, leading the staff of all departments to complete the planned objectives of the hotel;

2. Make the budget and final accounts of the hotel around the profit targets and tasks assigned by the company, and strictly control the operating costs and expenses;

3. Be responsible for the establishment, training and management of the hotel team to improve the service quality and staff quality of the whole hotel;

4, according to the market changes and development, formulate feasible marketing strategy, and organize the implementation and effective control;

5, responsible for safety management, pays special attention to food hygiene, public security and other work, to ensure the personal and property safety of guests and employees;

6. Daily communication and coordination with the company to ensure smooth and effective information;

7. Responsible for the relationship between the hotel and people from all walks of life, pay special attention to the reception of important guests, and create a good internal and external image;

8. Care about employees' thoughts and lives, and constantly improve their working conditions;

9. Complete other tasks assigned by the company.

Responsibilities of general manager of chain hotels 12 1. Conscientiously implement the national laws, regulations, principles and policies related to the hotel industry and implement the decisions of the board of directors.

2. Be familiar with the local market information of hotel business, adjust business ideas in time according to market trends and development trends, and study and formulate hotel development plans in combination with the actual situation of the hotel. Manage strategies and policies, and improve the hotel decision-making scheme.

3. Carry out the management policy of general manager responsibility system, implement the management system of vertical leadership and graded responsibility step by step, mobilize the enthusiasm of managers at all levels, and improve the hotel operation mechanism.

4, examine and approve the annual business plan, formulate the management objectives and planning indicators of each department and organize their implementation.

5. Guide the hotel marketing activities, constantly develop new customers and expand the sales market.

6. Review and sign major hotel contracts, and examine and approve financial budgets and final accounts. Control all kinds of expenses and cost consumption, and strive to improve economic benefits.

7. Decide on the organization, staffing and important personnel changes of the hotel, put forward suggestions on the appointment and dismissal of hotel managers above middle level, formulate hotel personnel policies, formulate human resources development policies, and be responsible for the employment, audit, reward and punishment and promotion of hotel managers.

8, examination and approval of business plans, establish and improve the audit system and operation mechanism.

9. Supervise and inspect the hotel service quality, and organize and implement various trainings.

10, presided over the weekly regular meeting and general manager's office meeting, and grasped and controlled the overall situation of hotel business activities.

1 1. On behalf of the hotel, establish good development relations with superior departments, government agencies and relevant social functional departments.

12. Arrange and check major reception tasks, participate in important activities and receive important guests.

13, do a good job in corporate culture construction, shape the excellent image of the hotel, urge relevant departments to carry out various forms of recreational activities, and enhance corporate cohesion and employee centripetal force.

Responsibilities of general manager of chain hotels 13 1, responsible for the comprehensive management of hotel catering department and housekeeping department;

2. Formulate and implement the operating budget of the hotel, and realize the operating income, profit and RP index;

3. Maintain good social relations and create a good business environment for hotel operation;

4. Establish and build a team, implement brand standards, and enhance the brand influence and overall operation ability of the hotel;

5. Have good communication skills, coordination skills and service awareness.

Responsibilities of general manager of chain hotels: 14 1. Be fully responsible for the daily management of the apartment and cooperate with the implementation of various operation strategies of the headquarters;

2. Arrange, supervise, inspect and guide the daily work of the subordinates of the apartment shop;

3. Create community characteristics, standardize community and KOL management, and enhance attachment to family and friends;

4. Supervise the implementation of check-in, check-out, cleaning, security, fire prevention and entertainment activities of apartment shop customers;

5. Deal with apartment emergencies, collect suggestions from family and friends, and handle objections from family and friends;

6. Responsible for inventory management and financial cost control of apartment consumables;

7. Carry out training, cultivate talents, improve the quality of apartment staff and build a high-quality team;

8. Realize the landing and spread of the company's core culture in the community.

Responsibilities of general manager of chain hotels: 15 1. Responsible for handling all the affairs of the hotel, leading all the staff to work hard and accomplish all the goals set by the hotel;

2. Formulate the hotel management direction and management objectives, including formulating a series of rules and regulations and service operation procedures, defining the responsibilities of managers and employees at all levels, and supervising their implementation;

3, according to the market forecast, market information, make the hotel sales plan, and strive to achieve and exceed the budget target;

4. Put forward feasible suggestions for the development of the hotel and the improvement of its turnover;

5, responsible for monthly sales analysis, timely adjust the hotel sales strategy, improve the profitability of the hotel;

6, set an example, care about employees, rewards and punishments are clear, so that the hotel has a high degree of cohesion, requiring employees to complete their jobs with a high degree of enthusiasm and responsibility.

Responsibilities of General Manager of Chain Hotel 16 I. Administration

Implement business instructions, administrative orders and other tasks issued by the Group.

Second, business.

1) is responsible for the overall management of the hotel, including the formulation, implementation, supervision and completion of various work plans and option indicators of various departments.

2) Responsible for organizing all departments to establish and improve various rules and regulations and work processes.

3) Be responsible for supervising and auditing the operating budgets of various departments, and controlling the use and cost management of energy and various consumables.

4) Be responsible for supervising contract execution and tracking the follow-up work of contract signing.

5) Responsible for the training of management personnel and team building.

6) Be responsible for the safe operation and service improvement of the hotel.

7) Complete other work temporarily assigned by superior leaders.

Third, outreach category.

Responsible for the external contact, coordination and communication between the hotel and various government departments.

Responsibilities of the general manager of chain hotels. Be fully responsible for handling all the affairs of the hotel, lead all the staff to work hard and complete all the goals set by the hotel;

2. Formulate hotel management policies and management objectives, including formulating a series of rules and regulations and service operation procedures.

Third, formulate the responsibilities of hotel managers and employees at all levels and supervise their implementation.

Fourth, make a series of hotel prices and promotion plans; Such as cost expenditure, purchasing items audit, gross profit control, etc. Highly sensitive to various trends in the industry.

5. Make a market expansion plan and lead the sales staff to carry out comprehensive promotion and sales.

Six, read and analyze the monthly report in detail, check the business progress and the completion of the business plan, and take countermeasures to ensure the smooth progress of the hotel business;

Seven, establish and improve the hotel organization system, make it reasonable, streamlined and efficient.

Eight, improve the financial system. Read and analyze daily and monthly financial statements. Supervise the financial department to do a good job in cost control and financial budget, and guide the financial work; Analyze and compare the operation of monthly, quarterly, semi-annual and annual financial statements; Check income and expenditure, check accounts receivable and accounts payable.

Nine, supervise and manage the hotel hardware maintenance work;

Ten, guide the training work of various departments, train the younger generation of talents for the hotel, improve the service quality and staff quality of the whole hotel;

XI. Changes in the hiring, appointment and removal of managers below the assistant to the general manager.

12. Be responsible for the hiring, assessment and department manager of hotel management personnel, and increase or decrease the number of employees according to the actual situation of the hotel and customers in the off-season.

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