What should I do before the hotel room loses power?

When the hotel suddenly loses power, the front office staff in each shift shall perform the following operations:

Front Office Manager: (Take a large-capacity emergency flashlight from the security control room)

1. Call each team to arrange power failure emergency work and confirm whether the telephone contact information is smooth;

2. Check whether the implementation of the emergency plan for power failure of each team is perfect;

3. Keep in touch with other department heads, participate in the implementation of management tasks and coordinate services;

4. Assist in managing the lobby manager, GRO and foreman;

Assistant manager: (large-capacity emergency flashlight)

1. Call the engineering department to ask the reason and report to FOM and MOD immediately;

2. Call the switchboard and business center to implement the emergency plan for power failure;

3. Inform the concierge and GRO to be responsible for implementing the emergency plan for power failure in the lobby area;

4. Bring an emergency flashlight and immediately join the hotel emergency team to check whether there are guests in the passenger elevator;

5. If it is confirmed that there are no guests in the elevator, return to the hotel lobby and be fully responsible for the on-site management of the lobby area;

6. Ensure that the walkie-talkie and work mobile phone are turned on, and timely handle the help of department employees and the needs of guests;

Protocol supervisor: (three small-capacity emergency flashlights)

1. When FOM and AM are not on site, the concierge has full authority to arrange the on-site management of the lobby area;

2. Ensure that the walkie-talkie and work mobile phone are turned on, and handle the department staff's help and guest's needs in time;

3. Immediately arrange two doormen to go to the fire exits of 1# and 2# respectively, and open the stairs to ensure that the guests can be guided to the lobby area in time;

4. Turn on the office power switch box and turn off the lighting pneumatic switch in the lobby area to avoid damaging the light bulb or power supply after a sudden call;

5. Quickly check office personnel and articles, and turn off the lighting switch;

6. Quickly check the safety of valuables in the safe room, turn off the lighting switch and lock the door of the safe room.

7. Quickly check the safety of articles in the luggage room, turn off the lighting switch and lock the luggage door;

8. Inform the lobby bar to prepare a certain amount of welcome tea for the guests resting in the lobby bar during the power outage;

9. Cooperate with GRO to pay attention to every guest entering and leaving the lobby, and do a good job of explanation and guidance;

Front desk staff:

1. Under the condition that the UPS at the front desk can still supply power, three power outage emergency reports (one for the front desk, one for the GRO and one for standby) and the business settlement report of the day can be printed immediately through the system;

2. Lock the cash drawer and carry the key with you;

3. Notify all business suspension points, immediately notify and submit the receipt of the in-house guests who need to hang the room account, so as to facilitate the check-out and settlement of the guests during the power outage;

4. Check whether the telephone and bank card swiping machines work normally, and prepare the manual deposit slip, manual card pressing machine and card pressing slip;

5. During the power outage, the front desk will manually check in and check out, and inform the guests who are going through the formalities at the front desk that the hotel suddenly has a power outage, and the reason is under investigation, and the power supply will be restored soon. Prepare enough coupons for happy drinks and distribute them to guests. After the check-in guest completes the pre-registration formalities, please ask GRO to accompany the guest to the lobby bar for a short rest, make a room card, and let the guest enter the room after waiting for the power reply;

6. Pay attention to every guest who comes to the front desk or calls the front desk, do a good job of explanation and guidance, and report to the person in charge of the site in time for the needs that the guests can't solve;

GRO:

1. Stay in the lobby area, pay attention to every guest entering and leaving the lobby, do a good job of explanation and guidance, and discourage guests from using the elevator;

2. Use the welcome folder to get the reports of the pre-arrival and hotel guests from the front desk, prepare enough wine coupons and distribute them to the guests;

3. Assist the front desk to guide the guests who need to check in and check out to wait in the lobby bar;

Business center: (a small emergency flashlight)

1. When the UPS in the business center can still supply power, the business settlement report of the day will be printed through the system immediately;

2. Lock the cash drawer and carry the key with you;

3. Check whether the telephone works normally and keep in touch with other teams;

4. Check whether the electrical equipment in the meeting room, Internet access area and printing room is normally closed;

5. Cut off the power switch of the business center according to the procedure of getting off work in the middle shift of the business center;

6. Standing at the entrance of the business center, pay attention to the guests in the aisle on the second floor and guide the fire escape;

Operator: (a small emergency flashlight)

1. When the switchboard UPS can continue to supply power, immediately print two emergency reports of power failure through the system (one for use and one for standby);

2. Explain to the caller in standard language, such as: "I'm very sorry, just now, because XX suddenly lost power, the hotel engineer is urgently repairing/contacting the relevant departments, and the power system will soon return to normal. The hotel has prepared an emergency flashlight for you in the drawer of the bedside table on the left side of the room. Please wait in the room, thank you for your cooperation. " ;

3. Check whether the walkie-talkie, emergency telephone, PHS and fax machine are working normally;

4. Set all room telephones as internal lines through the system, start the manual valet dialing external line program, record the call time and telephone charges, and notify the front desk in time to facilitate the guests to check out at this time;

5. Use the Hotel Emergency Guest Complaint Record Form to record the room number and content corresponding to each guest who calls to complain, and submit it to AM for follow-up after the power supply is restored;

6. After the power supply is restored, check whether all hardware equipment and software programs in the main computer room work normally, and report the failure of the main computer equipment to AM and FOM; Immediately;

7. After the power supply is restored, the initial telephone settings in the room are restored through the system, and the telephone charges are recorded; After the power supply is restored, according to the guest complaint records, call the rooms one by one to apologize to the guests and follow up the guest's needs.