Summary of personal work at the front desk in 221: 5 articles

1. Summary of personal work at the front desk in 221

Before you know it, one year has quietly flown by. I have learned a lot and gained a lot since I joined the company in May. When I first joined the company, I was very unfamiliar with the company's operation mode and workflow. Thanks to the patient guidance and help of leaders and colleagues, I became familiar with the work content and the functions of various departments in the company in a short time, which made me progress in my work and benefited a lot. In the past year, although there were no vigorous results, it was tested and honed for a period of time. Now I will make a brief summary report on my work since I entered the company:

1. Daily work at the front desk. Mainly includes:

1. Be responsible for answering the front desk service hotline and transferring calls, do a good job in call consultation, and carefully record and convey important matters to relevant personnel without omission or delay.

2. Be responsible for the reception, basic consultation and introduction of visiting customers, strictly implement the company's reception service specifications, and maintain good manners.

3. Be responsible for the sanitation and cleaning of the reception room and leadership office of the company and the placement of tables and chairs, and keep them clean and tidy.

4. Open the door for colleagues in the morning. Ensure the timely supply of drinking water for employees; Collection and storage of newspapers and magazines and collection and distribution of letters.

Second, administrative work

Administrative work is tedious. Small to copying, scanning, faxing, ordering food, sending express mail, printing business cards, subscribing to newspapers and magazines, keeping documents, contacting the cleaning company to clean carpets, making a list of office supplies to be purchased, checking and forwarding e-mails, coordinating the environmental maintenance of office facilities, assisting the sales department in printing and sorting bid documents, binding bids, temporarily keeping and counting inventory items, and recording and sorting meeting minutes. As big as expense settlement, booking a room, booking a plane ticket ... The completion of every job is a test of responsibility and working ability. How to simplify the complex and ensure foolproof, and how to get the efficiency at the lowest cost, this is not only a requirement for business staff in modern enterprises, but also applicable to administrative staff.

III. Personnel management

1. Implement relevant personnel management systems. When I first arrived at the company, I was responsible for the company's attendance statistics. In the process of implementation, I adapt to the company's policy arrangement as soon as possible, and make attendance statistics as realistically as possible. At the beginning of each month, I make attendance statistics based on statistical data, and submit them to the finance department to make payroll in time.

2. Personnel related information. In order to facilitate personnel work and standardize the situation of managers, the department has established relevant personnel forms according to the needs of the work and under the guidance of superiors, and unified the format with Baoji, including the application registration form, the resume form of employees, the vehicle approval form, the application form for leave, the registration form for non-punching, etc., which has also strengthened the communication and contact between departments.

3. Archive personnel files. It is very important to update the communication materials of brother companies and related units in time to improve the business efficiency of the company, so it is necessary to update the address book in time and upload it to the group mailbox for the leaders and clerks of the company to use for reference. In addition, in the management of employees' files, we should backup them with cardboard and electronic versions respectively, strictly review all employees' files, make up all the incomplete information, and update the latest information in time. Employee file is a resource base for keeping abreast of employees' basic information, and it is also an important link in establishing employee talent pool. It includes three parts: employee handwritten files, including on-the-job employees' files, employees' files of resigned employees' files, and applicants' files. The establishment and effective management of files will help the company to keep abreast of on-the-job employees and personnel flow, and establish the company's talent pool.

4. Making employee birthday statistics and reminding leaders to prepare birthday gifts for everyone in time to create a harmonious and warm environment for everyone is also a part of our company's corporate culture infrastructure.

5. Organize team activities every month. Organized dinners in Haidilao, Zuiqinfang and Grassland Pastoral successively, and enjoyed singing and celebrating employees' birthdays, all of which achieved good results, strengthened communication among colleagues and enlivened the company atmosphere.

6. Assist department heads to draft administrative documents, holiday notices and warm notices.

The new year means new opportunities and challenges for us. In view of the shortcomings in my work, in the new year's work, I need to do the following work well:

1. Pay attention to the maintenance and replacement of plants and the cleaning and cleaning of the office; Pay attention to the maintenance of office equipment such as photocopiers, printers and hot-melt binding machines. Do a good job in controlling the cost of office supplies and maintain the normal operation of various office equipment. While striving to do a good job of service and guarantee for various departments, we should also do a good job of assistance.

2. Pay attention to collecting information in daily work in case of emergency. For example, the name card of the courier company, the wine gift supplier, the airline booking phone number and the hotel booking phone number.

3. Unite employees, enrich their spare time, assist leaders to strengthen team building, build a team with comprehensive business and high work enthusiasm, create a good working atmosphere with everyone, improve the overall quality of the team and strengthen the spirit of teamwork. Actively discover the strengths of department employees, so that they can be brought into play in their work, increase the cohesiveness of department employees, and combine the development of enterprises with personal development.

4. Manage daily administrative affairs and make arrangements for important activities and going out. Assist company leaders to constantly improve various rules and management systems, so that the company tends to standardized management. Strengthen the dispatching, management, repair and maintenance of the company's vehicles to ensure that the company's leaders and employees can use the vehicles normally.

5. Assist the department manager to make the administrative work plan and draft various administrative rules and regulations. According to the requirements of the company, establish and improve the employee handbook and other corresponding management systems, so that all the work of the company can be carried out in an orderly manner. Successful enterprises come from excellent management, and excellent management comes from excellent and perfect systems. With the continuous development of the company, it is undoubtedly the foundation of its sustainable development to improve the company management system. Therefore, it is necessary to establish and improve a set of reasonable and scientific company management system to realize management standardization.

6. Establish a talent pool to assist leaders in recruiting suitable employees when the company needs it. Taking the interests and needs of the company as the starting point and the principles of openness, fairness and justice as the selection principles, we should make the introduction of talents and the selection of the best companies the first level. It laid a good foundation for the company leaders to further select new employees.

7. Strengthen the study of business knowledge and get a deeper understanding of the product performance of our company, so as to better assist the leaders and sales staff. As a receptionist, I still need to master a lot of knowledge. In the future work, I will consciously strengthen my study, learn from theory, learn from professional knowledge and learn from my colleagues around me, further improve my theoretical level and business ability, and comprehensively improve my comprehensive business knowledge.

In my past work, I deeply realized that my knowledge was not comprehensive, and theory and practice could not be completely connected in many practical work. In my future work, I should strengthen my study, guide my practice with knowledge, sum up my experience in practice, and make continuous progress and promotion. Learn through various channels, use online resources to learn work-related knowledge, broaden your horizons, enrich your mind and enhance your ability, so as to keep up with the development of the situation, adapt to the needs of work, and improve your theoretical level, professional quality and work ability.

8. Assist leaders to build a healthy and progressive corporate culture and establish a new corporate image that is pioneering, innovative, pragmatic and efficient. Corporate culture can not only reflect the strategic objectives, group consciousness, values and moral norms in the production and operation activities of enterprises, but also condense the sense of belonging, enthusiasm and creativity of employees, and guide employees to work hard for the development of enterprises and society. At the same time, corporate culture also has two binding forces, one is hard binding force and system, the other is soft binding force and intangible, which is to activate the cultural life of enterprises, and a good living environment and amateur cultural life will play a good role in promoting the development of the company.

9. As we said at last week's meeting, it will be a year of great leaps and bounds, and it will be a year of vigorous development. In this year, the company will have a lot of new work to complete and the new system will be improved. I will actively collect relevant information and strive to complete the tasks arranged by my superiors.

As a staff member of the Administration and Personnel Department, I fully realize that although my work is trivial, it also has its importance. As the saying goes, "the world's difficulties begin with ease, and the world's major events begin with detail." In order to coordinate a team, we must do every trivial thing well to ensure the normal and orderly development of the business. First of all, we should take a correct attitude and work hard to complete the work assigned by our superiors; Secondly, we should constantly improve ourselves, seize every opportunity to learn and grow ourselves, strive to improve our business level, and be good at discovering new things and knowledge related to work in our spare time; Finally, give full play to your strengths as a master and share more work for the company. As long as we work more carefully, communicate more and have a strong sense of responsibility, I believe that Shaanxi Longxiang will become stronger and stronger.

Finally, I would like to thank the leaders for providing me with this working platform, so that I have the opportunity to improve and make progress with you. Thank you for your warm help and careful care for my work in this year. Although I still have a lot of lack of experience and ability, I believe that diligence can make up for it. As long as we have more understanding and communication with each other and make unremitting efforts, I believe the company will be better tomorrow.

2. Summary of personal work at the front desk in 221

2xx has passed, and I have been working at the front desk for more than a year before I know it. The front desk has not contributed as much and directly to the development of the company as the business, marketing and finance departments of the company, but since the company has set up this position, the leaders must think it is necessary to exist. Through thinking, I think that no matter which position, no matter what job, it is a part of the overall organizational structure of the company, and it is all for the overall goal of the company. During these nine months, with the care and help of the company leaders and colleagues, I have successfully completed the corresponding work. Of course, there are still many shortcomings that need to be improved. Now I will make the following summary of my work in 2xx.

1. Daily work at the front desk

1. Reception at the front desk. The receptionist is the first person to show the company's image. Since I joined the company in October of 2xx, I have treated every visiting customer warmly in strict accordance with the company's requirements, and directed them to the relevant offices. For the door-to-door salesmen, I greeted them politely and filed the practical business cards and brochures left by them for future work. In the past year or so, * * * has received about 1,6 users.

2. Telephone answering and transferring, fax copying and letter distribution. Seriously answer any incoming calls, with an accuracy rate of 98%; Be able to treat harassing calls tactfully and reasonably, and improve work efficiency; When sending a fax, pay attention to whether the other party has received it and whether it is complete and clear. When copying, pay attention to the completeness of the copied data to avoid the omission of the copied data. If there is a letter, it is also handed over to the relevant personnel in time.

3. Handling of temporary events. When there is not enough water in the drinking bucket, we will call Dahe people to deliver water in time. When the items needed at the front desk are not enough, they will apply for purchase in time, such as paper towels, copy paper, disposable paper towels and so on. When the printer is out of ink, it will call the ink adding business personnel to add ink. When the office phone bill is almost used up, go to the business hall in advance to deposit it. If the items in the office are broken, such as air conditioning switches and bathroom lights, they will call the state-owned property in time to let the property master check the reasons, and let the property master install the equipment he needs to buy himself. The fault of the switch attendance machine is directly contacted with the merchant for after-sales solution, and the telephone line has problems for help from the telecommunications bureau. In short, we will find ways to solve problems in time.

II. General affairs

1. Booking rooms, air tickets and birthday cakes. When the staff of the project department need to book tickets or air tickets on business trip, I will contact the ticketing in time and keep tracking until the tickets are delivered to the company, so as to affect the itinerary of the business trip for free; Up to now, about 7 tickets have been booked. For leaders or colleagues who need to book a room when they come to Zhengzhou for business, I will text or call them to confirm the hotel details after booking the room; There is also the employee's birthday cake reservation. I will confirm the time with the employee the day before the reservation. On the birthday, I told Wang Lanying that there was a birthday blessing on OA, and 17 birthday cakes were ordered in 2xx years.

2. Document consolidation and office assets registration. The training materials and confirmations received from the personnel of the project department are put together in different categories with file bags; The newly purchased books in the office will be stamped by Zhang Lixian and then numbered to facilitate asset management. At present, there are 37 books in the office. Other office equipment (such as notebooks, CD-ROMs, sockets, etc.) are also registered in detail, and employees also sign and register according to company regulations when borrowing them.

3. Attendance statistics. Before the 25th of each month, the attendance details are derived from the attendance machine. If you are unclear, you can send an email to check with everyone, and then make a statistical summary, which can be sent to Wang Lanying on time.

4. Organize employee activities. Every Wednesday at 5 pm, employees are organized to go to the Agricultural University for activities. Through the activities, the team awareness is improved, and the body is well exercised. Recently, the weather is cold, and the number of people willing to go out is also decreasing. During the period, a table tennis competition was organized, but the effect was not particularly satisfactory, which is also a place that needs to be improved in the future.

III. Other work

While completing my own work, I also assist in completing the work of other departments. Such as assisting the personnel of software project department to bind project documents; Assist Xue Yiming in the marketing department, and work with him to send gifts to customers and make tenders. In the process, I also gained some new knowledge.

IV. Shortcomings in the work

1. I didn't plan well when purchasing office supplies, and I didn't think comprehensively enough. I only saw what was lacking in front of me, which requires me to pay more attention and worry more in the future.

2. There were mistakes in attendance statistics. Although they were corrected at that time, they didn't have a big impact, but it also reminded me of the importance of being careful. After the attendance is made, you must carefully check it and confirm it before sending it out. The same is true for some letters of the same type. It is easy for others to think that you are a careless person if you send it out, although this kind of mistake is only occasional.

3. The effect of organizing outdoor activities near winter is very bad. In the middle, I also discussed with Zhang Li to do indoor activities together.