Traditional Culture Encyclopedia - Hotel accommodation - Five Summaries of Reception Service
Five Summaries of Reception Service
Summary of reception service work Part I
How time flies! The three-month probation period has expired. I am nervous and busy in the supermarket. Before I could realize the gains and losses of the work, new tasks and the next work goal followed. The past work achievements have been set, and the future work needs to be worked hard, played and surpassed by yourself. Facing tomorrow, I am full of confidence, because I have the encouragement and spur of my leaders and the support and understanding of my partners. In the big family of Tongcheng Wanhui, we struggle together, struggle together, grow together and make progress hand in hand.
In these three months, I worked hard, made a lot of progress and learned a lot that I didn't have before. I think this is not only a job, but more importantly, it gives me an opportunity to study and exercise. From this stage on, I found that the knowledge I longed for was coming to me continuously and slowly digested in this melting pot. This is experience. I am very grateful to the leaders and predecessors of the company for their concern, and I deeply appreciate the company's down-to-earth and serious working attitude from boss to colleagues, which makes me more vigilant and do my job well. Although the details of each company's system and regulations are slightly different, the general direction and purpose are the same. So I quickly adapted to the workflow here and tried my best to cooperate with everyone's work. Although there are some shortcomings, I actively correct them. Avoid making mistakes again and do my job well. I like it here, and I am willing to use it as a platform to exercise myself, develop together with the company and make my own contribution. For me, no matter where I am, in which company, as long as I am lucky enough to be a member of it, I will be full of enthusiasm, serious and sincere. Take the initiative to work in it. This is the basic principle of being an employee. Team spirit is a virtue advocated by every company. In my opinion, the development and cooperation between companies is very important. Without the cooperation of various departments and colleagues, the company's work process will be hindered, the work efficiency will be greatly reduced, and the company's benefits will naturally be damaged. This is bad for both the company and the individual.
In the past three months, I realized how important it is to have four things at the same time in my work: intention, concentration, carefulness and patience. In the process of work, I deeply feel the urgency of strengthening my own study and improving my own quality. First, I want to learn from books, insist on squeezing out some time every day to enrich myself, correct my attitude, improve my methods and absorb all kinds of "nutrients" extensively; The second is to learn from colleagues around you. I always keep a modest and prudent attitude in my work, and learn from their hard-working and pragmatic work style and problem-solving methods. Third, learn from practice, apply what you have learned to practical work, test what you have learned in practice, find out shortcomings, improve yourself, prevent and overcome the tendency of superficial knowledge, and do a good job. I think the most important thing is to have a sense of responsibility If you have a responsibility, you will try your best to finish it and do it well. If you love your job, your job will love you. Companies often preach that everyone should do their job well. This is an invisible responsibility, urging me to work hard in this direction and constantly improve and upgrade.
Overview of reception services Part II
The after-sales service department has been established for 20 years, which has greatly improved the company's after-sales service and improved customer satisfaction. These achievements, first of all, thank the company leaders for their correct leadership and help; Secondly, I want to thank my colleagues for their strong support. Finally, I would like to thank all the staff of Qixin in the after-sales service department for their unremitting efforts. As the person in charge of the after-sales service department, I summarize the work of the after-sales service department as follows:
First, strive to do all the work well.
As the after-sales service department, I am mainly responsible for the after-sales maintenance of the company's equipment, the installation and debugging training of the equipment, and the pre-sales demonstration of the equipment. After-sales service department, carefully solve each customer's maintenance application, carefully install and debug each equipment, carefully explain the operation method of the equipment to each customer, carefully answer the problems encountered by each customer, and carefully demonstrate every function of the equipment to customers; Every employee in the after-sales service department cooperates with Qixin Qi Xin to provide good customer service and continuously improve customers' satisfaction and loyalty to the company.
Second, learn while doing, learn while doing, and constantly improve your working ability.
The after-sales service department includes several employees, such as _ _, _ _, _ _, etc. Each employee carries forward the spirit of not being afraid of hardships and being diligent in learning; Strive to do your responsible work well, do a good job in middle school and study at the same time, and constantly improve your working ability and efficiency. _ _ is mainly responsible for _ _' s after-sales service, which makes _ _' s after-sales work orderly and greatly improves customer satisfaction; At the same time, after-sales, equipment installation and debugging, and equipment demonstrations in other places have also been done with due diligence; _ _ Mainly responsible for after-sales work in Jiangsu and other places. As a new employee who has not been employed for a long time, he has grown rapidly in 20__ years, quietly arranged every job, constantly summed up his study in his post and improved his ability to solve problems; _ _ _ as a _ _ resident recruited by the company, I have been trained in the company for a week, and I have strong acceptance. I am good at summing up while doing, constantly improving my skills, and making _ _' s after-sales work satisfy customers.
Third, shortcomings
The after-sales service department is understaffed, resulting in some maintenance and timely customer complaints; After-sales personnel lack regular training and can't keep abreast of the company's new technologies, methods and products; There is too little experience exchange between after-sales personnel to share work experience and experience in time; Customer return visit is not really implemented; Customer's maintenance application is not recorded and processed in time; After-sales summary and data arrangement are not timely and perfect.
Fourth, improvement measures.
1, after-sales service should get enough attention and support from company leaders; Market is the lifeline of a company, but after-sales service is an important factor to determine whether this lifeline can survive.
2. Increase the staffing of the after-sales service department of the company; The after-sales department needs a clerk who is responsible for answering and recording after-sales service calls. During working hours, all incoming after-sales calls should be answered and recorded in detail. After-sales clerks should call customers regularly to keep abreast of their equipment usage and suggestions on products, and make detailed records. After-sales clerks should register and sort out the returned after-sales maintenance orders. In view of the company's fixed business in several major provinces, it is necessary to fix an after-sales maintenance personnel to be responsible for customer service in the province for a long time, such as _ _; In addition, the company should ensure that after-sales technicians are in place, register the after-sales clerk for repair in time, know the situation by telephone, and arrange the corresponding responsible person for timely maintenance. Technicians shall timely maintain and return the equipment returned to the company.
3. Organize regular after-sales personnel training to master new technologies and new products in time; At the same time, strengthen the communication and experience exchange of after-sales personnel.
Summary of Reception Service Part III
20__ years will soon pass. This is a busy year, but also a brilliant year. With the care and support of the superior leaders, under the correct leadership of the manager, and through the concerted efforts and hard work of all staff Qi Xin, the hotel has made great achievements. The occupancy rate has always remained above 90%, and the hotel performance has reached a new high. In terms of safety, hygiene and service, it has been affirmed by relevant departments and praised by guests. As an employee of the hotel, I have achieved good results through my own efforts, and I have been rated as an excellent employee for many times and rewarded by the hotel. I mainly do my job from the following four aspects.
First, respect the leadership and obey the command.
In the usual work, deeply understand the intention of the leader, accept the leader, obey the arrangement, do it according to the requirements of the leader, do not shirk, do not be clever, have no complaints at work, and work hard. Praise and reward for leaders can be treated correctly, without arrogance or rashness; Those who can correct the deficiencies pointed out by the leaders in their work in time will not give up. Being able to complete the tasks assigned by the leaders is often praised by the hotel and housekeeping managers.
Second, obey the rules and discipline and do a good job in service.
Abide by the rules and regulations formulated by the hotel, don't be late, don't leave early, go to work on time, handle the relationship between family and work, have no leave record all year round, and go to work on time. Do a good job of service in strict accordance with the workflow and leadership requirements, and keep the room clean, spotless and tidy. When serving guests, we can use civilized language correctly, be careful, enthusiastic and patient, try our best to meet the requirements put forward by the guests, and explain them clearly for the guests to gain their understanding. Check with the guests in time when the hotel items are found damaged during the rounds. When compensation is needed, clarify the facts and reasons to satisfy the guests.
Third, unite and cooperate, regardless of gains and losses.
Get along with hotel staff, do a good job of unity, help each other and care about colleagues. At work, I can help other colleagues in time after my work is completed, and I am not afraid of hardship and fatigue, and I am on call and careless. When there is misunderstanding with colleagues, we should focus on work, communicate well, eliminate misunderstanding and do a good job together. Ask colleagues about deficiency and cold in daily life. When they are ill, we can call the hospital to visit them in time. When our colleagues have something at home, we should pay attention to helping them in time to enhance our friendship and promote our work.
Fourth, learn with an open mind and strive to improve.
Although I have been doing room service for 78 years, I always pay attention to the basic skills and safety training organized by the hotel and take the initiative in action. Do it with your ears, eyes, mouth, heart and hands. Take notes when studying, listen carefully, ask questions if you don't understand, and study in time when you get home to deepen your impression. In the work, try to ponder carefully and use it correctly. If you don't understand or won't, please consult more leading colleagues, find out, leave no blind spots, and let your service level and personal quality go to a new level.
Existing deficiencies and problems:
1, sometimes work enthusiasm is not high, not very active, and there are delays. Sometimes there are many check-outs, the time is tight, the room is not cleaned carefully, and there are still omissions. When making rounds, there are a lot of materials, and sometimes people forget to register, causing losses to individuals and units.
2. The service level needs to be improved. Civilized and polite language is used less, with blunt attitude and lack of initiative.
In the new year, with the care and support of the superior leaders and under the correct leadership of the manager, I will conscientiously do my job, strive to improve the service level, unite my colleagues, take the initiative, obey orders, serve the study, and work together with all the hotel staff to make the hotel prosperous, advance by leaps and bounds and create new achievements in the new year.
Summary of Reception Service Part IV
How time flies! It's almost three months since I arrived at the company. This is a precious experience in my life. During this time, leaders at all levels have given me great help in my work and great concern in my life, which has made me fully feel the leaders' mind of "letting all rivers flow into the sea" and the heroic spirit of "not experiencing storms and not seeing rainbows". While I am in awe of _ _ _, I am also proud that I have the opportunity to be a part of _ _ _. During these three months, under the care and guidance of leaders and colleagues, through their own efforts, all aspects have made certain progress. Now I will report my work as follows.
First, through training and daily work accumulation, I have a certain understanding of Dafa.
In July, I met Mr. Du at the Hangzhou Senior Talents Exchange Conference. The first message I got was the introduction of the new factory album. At that time, I just felt that the enterprise was very big. After talking to Mr. Du, I feel that the boss is very approachable. I don't know much about other aspects, especially the chemical fiber industry. Through three months of personal experience, I have a certain understanding of the chemical fiber industry and companies. The concept of the company is popularly interpreted by General Du as "fifty cents", which is really appropriate. I quite agree with this idea. The company's development does not forget the feat of repaying the society, which is admirable. The company's concept of people-oriented and respecting talents is implemented in practical work, which is an important reason for Dafa's development and growth. It is really not easy to achieve leap-forward development in eleven years. Striving for the first place in the world is the ambition of Dafa, and it is also the core driving force to unite talents. Now _ _ has played a decisive role in the polyester staple fiber industry and will be more brilliant in the future.
Second, abide by the rules and regulations, work hard, and constantly improve their literacy.
The professional ethics of love and dedication is the guarantee for the smooth development and ultimate success of every job. During these three months, I can abide by the company's rules and regulations, do my job well, never arrive late and leave early for three months, complete every task enthusiastically, enthusiastically and conscientiously, earnestly perform my post responsibilities, unite my colleagues in daily life and constantly improve team spirit. A book "details determine success or failure" makes me full of pride. A positive and open-minded attitude, a good habit, a plan and timely completion are so important that it ultimately determines a person's success or failure. This book gives me a better understanding of my life. I am eager to make a breakthrough, and I will always remind myself in my future work and life to make my future life more and more exciting.
Three, seriously study the job functions, work ability has improved.
According to the current division of work, my main task is (1) to be responsible for company training; (2) Responsible for industrial injury insurance; (3) Part of office writing and temporary work. Through the completion of the above work, I realize that a competent manager should have good language skills, fluent writing skills, strong organizational and leadership skills, flexible problem-solving skills, effective external communication skills, and planning and preparation skills for large-scale activities. In my old company, I just managed a lot of work, and most of the work was done by subordinates. Now I do it myself and find a lot of seemingly simple jobs, but there are still many skills in it.
Four. Shortcomings and areas that need improvement.
Although I have been here for nearly three months, I still don't know much about the production process, and there is not much time to go to the production site, and the familiarity of the personnel is not enough. I haven't formed a systematic plan and a long-term plan for the division of labor. With the further familiarity with the company and work, I also hope to lead more assignments in the future. I think doing more work can better reflect my life value. "Career is good at diligence and leisure". In the future work, I will read more books, ask more questions, study more, practice more, constantly learn business knowledge and improve my business skills. There is no end to learning, the times are developing with each passing day, and the knowledge of various disciplines is changing with each passing day. I will study all kinds of knowledge persistently and use it to guide practice. In the future work, we should strive to be good staff assistants of leaders, give full play to our creativity and make contributions to our development.
V. Some suggestions.
The company is in the enterprise transformation period, which is a very critical period. During this period, efforts should be made in management. The quality of enterprise management will determine the success or failure of enterprise transformation. First of all, it is necessary to strengthen the change of ideas and training, especially for management cadres to change old ideas and change from practice to management. Regular participation of leading cadres in external training can broaden their horizons and learn management theory. Secondly, the company should improve the management system, clarify the post authority, establish the incentive mechanism and improve the assessment method. A good system can change people's behavior, motivate employees and strengthen management. Third, we should do a good job in training successors. It is also an objective law that mature people who have been established for eleven years and started businesses in those years have gradually become old people. From now on, we should do a good job of mentoring old comrades, pass on their good practices and stay here forever. Fourth, we should not only introduce talents, but also make good use of talents, especially tap the existing talents within the company and give full play to the role of all kinds of talents.
Summary of Reception Service Chapter V
In the past year's volunteer service, I worked hard to practice the spirit of volunteering, fulfilled my duties, and earnestly completed every work assigned to me by the organization, which was unanimously recognized by the leaders and the masses.
I have been doing more practical things for the masses in the spirit of serving the masses at the grassroots level. Youth Volunteer Action is a social welfare undertaking initiated by the Central Committee of the Communist Youth League. It takes the participation of young students as the theme, takes voluntary service as the means, and brings services and help to others and society through young volunteers, which promotes economic development and social progress and promotes the development of social citizens' ideological and moral construction. This action is an action dedicated to creating a perfect tomorrow, a cause focused on opening up the future, and a great cause to make young people become talents and enhance their sense of social responsibility.
Ideologically, seriously study the principles and policies of the CPC Central Committee and move closer to the Party organization with your heart. Good conduct, loyalty to others, modesty and prudence, openness, unity and friendship, taking the overall situation into account, and correctly handling the relationship with leaders and classmates.
In study, I do my job well, study professional knowledge and study hard. At the same time, I use my spare time to study my favorite photography and painting, participate in social practice, constantly expand my knowledge, and strive to improve my comprehensive potential and adapt to this society.
At work, I try my best to do the work arranged by the leaders and teachers and do what I can. When a classmate is in trouble, I will take the initiative to lend a helping hand and try my best to help him or her.
In social practice, I take part in voluntary activities with my heart and dedicate my youth. Every time there is any activity of giving love, I will give a feeling of myself. Every time I visit those old people in nursing homes, I bring gifts to express my condolences to them. It's not much, but it's all I have. Of course, I was also rated as an "outstanding advanced individual" in social practice activities.
Volunteers refer to people who voluntarily bring services and help to society and individuals based on their conscience, beliefs and responsibilities, and have no material return. Joining a volunteer is a volunteer who participates in service activities in accordance with the necessary procedures under the organization of the Communist Youth League and volunteers. Youth volunteer activities are social service activities initiated by the Central Committee of the Communist Youth League and widely carried out throughout the country, with the participation of youth resources as the basic feature and poverty alleviation and social welfare undertakings as the main information. Youth volunteer activities are oriented to the whole society, mainly focusing on public welfare work, beautifying the environment, voluntary tree planting, emergency rescue and disaster relief, cultural and sports activities, community service, social security, changing customs, literacy through science and education, helping young people teach and educate people, and safeguarding rights, and advocating the spirit of dedication, friendship, mutual assistance and progress.
Abstract of 5 selected articles on reception service:
★ Fan Wenxuan's five summary reports on reception work.
★ Summary of Five Selected Reception Work in 2020
★ Received five annual work summaries.
★ Choose five essays on personal work summary at the front desk of the hotel.
★ Summary of five selections of hotel front desk work
★ customer service work summary model essay 5 selected articles
★ The hotel received 5 essays on annual work summary.
★ Five model essays on reception work in 2020
★ 5 summaries of personal work at the front desk
★ Summary of excellent work of customer service staff: 5 selected essays are the latest.
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