Management level of hotel management mode

Problem management is a management mode of solving problems step by step by constantly asking questions. In fact, problem management has always existed in the practice of hotel site management, but it has not been systematically summarized in theory.

The main features of problem management are:

It aims to expand the thinking depth of all employees and activate their negative attitude of indifference to the current work situation; The original management carried out by managers has been changed into institutionalized management with full participation, and management has extended to all levels such as office, service, marketing and logistics. Advocate crisis consciousness, that is, employees should not only complete their duties, but also question their posts and all the management and services of the whole hotel; Turn the discovery of problems into regular institutional content in hotel management; Establish management work on the core of solving problems, rather than relying on the original organizational system to convey, thus flattening the management level. Three-level management; Problem management strengthens the sense of responsibility of all leaders and ordinary employees and cultivates the sense of responsibility; People are often limited by their own knowledge and knowledge, influenced by fixed thinking and bound by physical inertia, while problem management urges employees to constantly find problems to surpass themselves and bring vitality to the organization.