What is the job of the front desk of the hotel?

A, the main work of the hotel front desk reception is:

1, do a good job of collecting and archiving guest-related information, and check relevant information.

2. Receive guests, deal with the difficulties and requirements of guests in the hotel in time, and provide corresponding services and necessary assistance.

3. Provide inquiry service, but remember not to tell others the guest information casually.

4. Pay attention to all kinds of publicity activities of the hotel, and publicize guest rooms and hotel facilities and services.

5. Attend the reception staff's regular meeting, solve problems in time, and carry forward the sense of ownership and responsibility.

2. According to the hotel regulations, the receptionist should check his gfd, be full of energy and go to work on time.

Third, check the keys according to the needs of the work, hand over to the previous staff, and find out what work needs the help of the class, as well as the room reservation situation of the day, especially the hotel ⅵ P guests.

operating duty

1, subject to the work arrangement of the reception manager and director.

2. Exceptionally special things must be reported to the superior.

3. Accept any work assigned by the boss at any time.

4, do a good job of collecting and filing guest information, and check the relevant information.

5. Receive guests, deal with the difficulties and requirements of guests in the hotel in time, and provide corresponding services and necessary assistance.

6. Provide inquiry service, but remember not to tell others the guest information casually.

7. Print various business reports.