What to study in Hotel Operations and Management?

Hotel Operations and Management is a discipline focused on training students to manage and operate hotel businesses.

This subject involves a wide range of knowledge and skills, including hotel housekeeping management, food and beverage service management, front desk reception services, conference and event management, marketing, financial management, human resources management, etc. The hotel operation and management major teaches hotel room management knowledge. Students will learn the planning and layout of hotel rooms and how to manage room cleaning, maintenance and updates. Students will also learn how to manage the hotel room reservation, allocation and check-in process and how to provide quality room service to meet customer needs.

Catering service management is also an important part of the hotel operation and management major. Students will learn how to operate a hotel's food service department, including restaurants and banquet services. They will learn how to plan and organize a restaurant layout, how to manage the food and beverage supply chain, and how to deliver a high-quality dining experience. In addition, front desk hospitality is one of the key areas of the hotel operations and management profession. Students will learn how to handle customer reception, check-in and checkout.

They will learn how to handle customer complaints and needs and ensure customer satisfaction by providing personalized service. Meetings and event management are also an important part of the hotel operations and management profession. Students will learn how to organize and manage meetings and events of various sizes, including selection and layout of meeting venues, arrangement of event schedules, coordination of equipment and services, etc. They will learn how to work with clients and suppliers to ensure successful meetings and events.

The hotel operation and management major also involves marketing and financial management. Students will learn how to develop hotel marketing strategies to attract more customers. They will also learn how to manage the hotel's cash flow, including budgeting, cost control and financial report analysis. Finally, human resource management is also an important area of ??hotel operations and management majors. Students will learn how to recruit, train and manage hotel employees.

The importance of hotel operations

Customer satisfaction: Hotel operations should focus on customer satisfaction and provide high-quality services and comfortable accommodation experience. Customer satisfaction directly affects the reputation and reputation of the hotel, and determines whether the customer will choose the hotel again and recommend it to others.

Operational efficiency: Hotel operations need to ensure efficient operations, including room allocation, front desk reception, catering services, facility maintenance, etc. Optimizing operational processes and improving employee productivity can shorten customer wait times and improve the hotel's overall performance and efficiency.