The captain got the wrong passport, causing a 15-hour delay. What do you think about the flight delay?

After the high-speed rail, I rarely fly unless it is necessary to travel long distances. Just because I have lingering fears about plane delays. However, it was recently revealed that the reason why the flight from Chengdu to Los Angeles was delayed for 15 hours was so bizarre. It was actually the captain who mistakenly took his official passport for his private passport, which caused the flight delay.

Although Hainan Airlines has already made compensation for this incident, according to regulations, if the flight is delayed for more than 8 hours (inclusive) due to Hainan Airlines, the compensation will be RMB 400 yuan or an equal amount of points. This time Hainan Airlines will give each person 500 yuan. compensation as a sign of good faith. Although Hainan Airlines compensated passengers 100 yuan more than the original regulations, I am afraid that this 500 yuan (less than 100 US dollars) cannot make up for the loss of 15 hours of delay. You must know that the price of a hotel reservation in the United States for one night is definitely more than 100 US dollars. What's more, there are people traveling for business. How to calculate the losses caused by delaying business?

It is easy to understand that the flight is delayed due to weather reasons. If this "captain took the wrong passport and delayed for 15 hours" is true, it will expose certain loopholes in HNA's management. First of all, airlines should have backup crews to prevent personal negligence from affecting the entire flight itinerary. So why is there a 15-hour delay since there is a backup unit? Secondly, HNA handled this delay incident inappropriately. The staff's placement and explanations to passengers not only failed to appease the passengers, but instead aggravated their dissatisfaction. Afterwards, HNA made a public statement to explain to passengers and arrange for passengers to rest in the hotel. It was not sure whether the person was a staff member. The attitude of shirking responsibility is suspicious. Either the company does not train its employees well enough, or the company tells the truth to its employees and causes a stir of public opinion. We hope that we will not end up confusing the public by saying that the employee is a temporary employee of the company.

In addition, for passengers taking flights, lessons can be learned from this incident. In order to protect the interests of passengers to the greatest extent, they should purchase delay insurance for themselves. The price of a single copy is between 10-30 yuan. At critical moments, such as this time if the delay is more than 15 hours, you can get a certain amount of compensation (ranging from 200 to 400 yuan), which can be said to be a small investment and a big return. There are even some banks with credit cards that do not require swiping the card to buy tickets, and you can enjoy delay insurance with the card. For example, a certain bank's credit card stipulates that compensation will be compensated if the delay is more than 2 hours. The compensation can be 2,000 yuan for 2 hours, and the maximum compensation can be 6,000 yuan. Passengers on this flight can also receive additional compensation if they hold a credit card that provides flight delay insurance benefits.

Sometimes airlines are unreliable, so it’s better to plan for yourself.